DeShauna Brown

• Serves as a gate and resource between the patient and medical care teams primarily in the Otorhinolaryngology (ORL/ENT) department.

• Coordinates complex appointment schedules with collaboration between multiple medical specialty practices while meeting and maintaining performance measures.

• Performs related administrative duties such as processing ABN forms, obtaining or verifying patient demographics, insurance verification, as well as processes patient appointment communications.

• Proactively makes outbound calls and receives inbound calls to facilitate access to care.

• Rewarded a Certificate of Recognition for preceptorship and teamwork

• Greeted and checked in patients, updating patient information in computer system.
• Performed data entry tasks related to billing and collections procedures.
• Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Processed referrals for specialist care when requested by physicians or patients.

• Appointment scheduling, registration, insurance verification, telephone coverage
• Maintaining patient relations and customer satisfaction.
• Coordinated with external agencies to ensure continuity of care for clients.
• Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
• Assessed patient needs through review of medical records and interviews with patients and their families.

• Maintained detailed records of student attendance, academic progress reports, disciplinary actions taken against students.
• Performed various administrative tasks such as ordering supplies or equipment needed by faculty members or students.
• Facilitated parent-teacher conferences throughout the year in order to discuss individual student needs or concerns.
• Provided guidance to teachers on lesson planning and instructional strategies that would lead to better learning outcomes among students.
• Ensured compliance with state licensing regulations as well as federal laws related to early childhood education programs.
• Reviewed applications from prospective families interested in enrolling their children into the program.

• Processed outbound calls from alarm subscribers and routed them to the proper place
• Quickly responded to alarm signals which included burglary, fire, medical and testing
• Properly documented all alarm protocols according to company policy.
• Coordinated with other agencies such as police, fire, ambulance services in order to provide assistance during an emergency.
• Adhered to all safety regulations and protocols set by company policy.

• Collecting patient balances at check-in and check-out and staying up to date on insurance plans
• Filed and retrieved reports and other documents manually and electronically
• Assembled, compiled and maintained medical patient records and charts
• Expert use of office equipment such as fax, copier, scanner and computer
• Processed payments; responded to customer records requests per HIPPA and company regulations.