Summary
Overview
Work History
Education
Skills
Timeline
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DeShauna Hamilton

Brandon,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Service Manager

Chipotle Grill
Brandon FL, FL
08.2022 - 02.2024
  • Monitored service performance metrics to identify areas of improvement.
  • Trained new employees on the use of customer relationship management software systems.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Analyzed business performance data and forecasted business results for upper management.

Shift Leader

Wendys Restaurant
Dade City, Florida
05.2020 - 06.2022
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Monitored employee performance and provided feedback for improvement.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.

Shift Supervisor

Dunkin' Donuts Franchising
Tampa, Florida
02.2018 - 05.2019
  • Identified opportunities for process improvements through data analysis.
  • Coordinated with other departments to ensure smooth workflow between shifts

Customer Service Manager

Walmart
Tampa, Florida
03.2017 - 08.2018
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Developed and implemented strategies for providing excellent customer service experience.

Education

High School Diploma -

Armwood High School
Seffner, FL
06-2016

Skills

  • Strategic business planning
  • Schedule Management
  • Customer Service Management
  • Staff Supervision
  • Coaching and mentorship
  • Team Leadership
  • Waste control
  • Staff Training and Development
  • Staff Management
  • Time Management
  • Business Development
  • Outgoing and Energetic
  • Quality Control
  • Client Retention Strategies

Timeline

Service Manager

Chipotle Grill
08.2022 - 02.2024

Shift Leader

Wendys Restaurant
05.2020 - 06.2022

Shift Supervisor

Dunkin' Donuts Franchising
02.2018 - 05.2019

Customer Service Manager

Walmart
03.2017 - 08.2018

High School Diploma -

Armwood High School

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DeShauna Hamilton