Deshaunaka Allen
Jacksonville,FL
Summary
A highly experienced dedicated Remote Customer Service Representative with a extensive 10+ year of experience, extensive background, and a proven track record in Customer Service, Email, Chat, and tech support who is seeking to obtain a full time remote customer service representative position that displays and leverages my skills and experience to deliver high quality, customer satisfactory results while enjoying the flexibility and comforts of working from home, and contributing to my future employer Customer Satisfactory success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Arise Platform
01.2017 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized CRM Software to track and manage customer interactions and feedback.
- Provided exceptional customer service through various channels including phone, email, and live chat
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Support Specialist
TC Customer Communications
01.2009 - 01.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Redirection of calls to the right department
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2008
Skills
>Fast and accurate type speed 75 WPM
>Familiarity with remote work tools (Slack, Zoom)
>Remote team collaboration and leadership
>Highly skilled in Data Management, Time Management, Project Management, and Customer Relationship Management (CRM)
>Data Entry
>Proficient in CRM Software eg Saleforce, Zendesk
>Excellent Conflict Resolution Skills de-escalating tense situations
>Phone etiquette and professionalism
>Excellent verbal and written skills
>Multi-tasking simultaneously while maintaining a high level of accuracy and attention to detail
Timeline
Customer Service Representative
Arise Platform
01.2017 - 04.2023
Customer Support Specialist
TC Customer Communications
01.2009 - 01.2017
High School Diploma -
Englewood High School