DeShaundra Curtis
Dallas
Summary
With over 20 years of customer service experience, diligent and dedicated Customer Service Representative consistently resolves customer inquiries efficiently, resulting in high satisfaction rates. Strong communication and problem-solving skills contribute to enhancing overall customer experience. Committed to providing exceptional service and ensuring every customer's needs are met.
Overview
21
21
years of professional experience
Work History
Teacher Assistant
MESQUITE MCDONALD MIDDLE SCHOOL
01.2024 - Current
- Supported classroom teachers by managing files, preparing materials and updating records.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Enforced rules for behavior and procedures to maintain order among class.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Observed student performance and recorded relevant data to assess progress.
- Assisted in developing programs and activities to drive improvements in students' academics.
- Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
- Instructed and monitored students in use and care of equipment and materials.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Graded assignments and tests and documented results into filing systems.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
Claims Associate
State Farm
02.2023 - 07.2024
- Excelled in high-paced settings to efficiently handle substantial claim volumes.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
Lead Teacher/Co Teacher (Lead Nurse Begin 2019-23)
DISD
12.2015 - 03.2023
- Collaborated individually with students to strengthen proficiency in challenging topics.
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Handled and resolved disciplinary issues according to district protocols.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Researched books and supplemental materials to use with lesson plans.
- Planned and organized variety of activities and field trips to aid mental and physical growth in children.
- Arranged classrooms to facilitate optimal education for student groups.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
Customer Service/Accounting Clerk Assistant
Star Wholesale
07.2004 - 10.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Education
Texas Southern University 01/2006-07/2006
Houston, TXSome College (No Degree) - Nursing
P.C.I. Health Training 08/2006-02/2007
Dallas, TxHigh School Diploma -
F.D. ROOSEVELT 08/2000-05/2004
DALLAS, TX05-2004
Skills
- Classroom restocking
- Material Preparation
- Classroom support
- Student and parent relations
- Student Supervision
- Student Tutoring
- Student Records Management
- Assignment Grading
- Small Group Instruction
- Student assessments
- Study Skills Development
- Test Proctoring
- Activity implementation
- Behavior Management
- Behavior Modeling
- Attendance Tracking
- Clerical Support
- Setting up activities
- Grading homework and tests
- CPR and First Aid
- Helping Students with Special Needs
- Individualized Educational Plans
- Behavior redirection
- Claims processing
- Customer relationship management
- Data entry
- Customer service
- Time management
- Communication skills
- Detail orientation
- Active listening
- Problem solving
- Critical thinking
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
Education and Training
other,other,other
Timeline
Teacher Assistant
MESQUITE MCDONALD MIDDLE SCHOOL
01.2024 - Current
Claims Associate
State Farm
02.2023 - 07.2024
Lead Teacher/Co Teacher (Lead Nurse Begin 2019-23)
DISD
12.2015 - 03.2023
Customer Service/Accounting Clerk Assistant
Star Wholesale
07.2004 - 10.2015
Some College (No Degree) - Education
Texas Southern University 01/2006-07/2006
Some College (No Degree) - Nursing
P.C.I. Health Training 08/2006-02/2007
High School Diploma -
F.D. ROOSEVELT 08/2000-05/2004
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