Deshauntae Newton
Summary
Dedicated and customer-focused luxury retail professional with 6+ years of experience delivering exceptional service in high-end fashion, jewelry, or lifestyle brands. Adept at building strong client relationships, driving sales, and providing personalized shopping experiences to a discerning clientele. Proven ability to exceed sales targets, maintain brand integrity, and create a welcoming, luxurious atmosphere. Skilled in visual merchandising, product knowledge, and team collaboration to enhance store performance. Passionate about delivering excellence and fostering long-term customer loyalty in a fast-paced, dynamic retail environment.
Overview
10
10
years of professional experience
Work History
Key Holder
Balenciaga
04.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Increased sales by providing exceptional customer service and product knowledge.
Sales Associate
Balenciaga
09.2022 - 03.2025
- Aid management in ensuring opening and closing procedures are performed correctly according to company's policies.
- Provide customers with top quality service by meeting their needs and expectations.
- Achieve sales goals.
- Ensure stockroom is organized and is set up properly so staff can easily access merchandise.
- Assist management in overseeing day-to-day operations of store.
- Work towards balanced strengths in sales, operations, merchandising and personnel management.
- Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues, and staff.
- Ensure that Customer complaints and feedback are handled appropriately and in a timely manner.
- Enforce all sustainability policies that are implemented by the company both locally and globally.
- Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits.
Supervisor
Bloomingdales Supply Chain
10.2020 - 09.2022
- Supervise and mentor a team of warehouse associates, shipping/receiving staff, and/or inventory control personnel.
- Train staff on safety procedures, operational protocols, and service standards.
- Monitor team performance and provide coaching or corrective action when necessary.
- Oversee day-to-day supply chain operations, including receiving, put-away, picking, packing, shipping, and returns.
- Ensure timely and accurate inventory movement and order fulfillment.
- Coordinate with transportation carriers and internal departments to maintain service level agreements.
- Maintain inventory accuracy through cycle counts, audits, and reconciliation processes.
- Monitor KPIs and report discrepancies or trends to management.
- Process Improvement:
- Identify and implement operational improvements to increase productivity and reduce costs.
- Utilize supply chain software and data analytics to optimize processes.
- Enforce compliance with OSHA and Bloomingdale's safety standards.
- Maintain a clean, organized, and safe work environment
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Department Inspector
Dillard’s
11.2018 - 08.2020
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Managed staff, preparing work schedules and assigning specific duties.
- Review sales and activity reports gathering performance data to measure productivity and goal achievement.
Sales Associate
Nordstrom
06.2015 - 06.2017
- Consult with customer needs and made product recommendations.
- Inquire about buying experience, item preferences, and future purchases.
- Recommend appropriate items and direct or lead customers to selections.
- Sign customers up for store credit and marketing lists and inform of upcoming promotions.
- Approach browsing customers and initiate conversations to determine buying preferences.
Education
Retail Excellence/ Balenciaga Client Journey
L'INSTITUT FRANCAIS DE LA MODE
Jersey City, NJ11.2024
BA - Finance
MOREHOUSE COLLEGE
05.2018
Skills
- Customer and Personal service
- Coordination
- Time management
- Strong in multi-tasking
- Attention to detail
- Self-directed nature
- Creative problem solver
- Visual Merchandise Ambassador
- Training Ambassador
- Sustainability Ambassador
Timeline
Key Holder
Balenciaga
04.2025 - Current
Sales Associate
Balenciaga
09.2022 - 03.2025
Supervisor
Bloomingdales Supply Chain
10.2020 - 09.2022
Department Inspector
Dillard’s
11.2018 - 08.2020
Sales Associate
Nordstrom
06.2015 - 06.2017
Retail Excellence/ Balenciaga Client Journey
L'INSTITUT FRANCAIS DE LA MODE
BA - Finance
MOREHOUSE COLLEGE
Similar Profiles
Jesse SakaueJesse Sakaue
Assistant Manager/Interim Store Manager at BalenciagaAssistant Manager/Interim Store Manager at Balenciaga
Xavier MendozaXavier Mendoza
Operations Associate at BalenciagaOperations Associate at Balenciaga
YURAN CHENYURAN CHEN
Client Advisor and Visual support at BALENCIAGAClient Advisor and Visual support at BALENCIAGA
GREYSI RODRIGUEZGREYSI RODRIGUEZ
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
Shelby SmithShelby Smith
Lead Sales Associate/Key Holder at Dollar GeneralLead Sales Associate/Key Holder at Dollar General