DeShaun W. Hagen
Tempe,AZ
Summary
Strategic and forward-thinking executive director, known for high productivity and complex initiative completion. Specializing in strategy development, cross-functional projects and investments, stakeholder engagement, and technology integration on a large scale. Excels in critical thinking, multi-level communication, executive influence, and problem-solving to drive organizational goals and metrics.
Overview
26
26
years of professional experience
Work History
Executive Director, Chief of Staff
JP Morgan Chase
Tempe, AZ
12.2021 - Current
- Serve as the strategic right hand to the Head of Marketing Services and Transformation, shaping and driving enterprise-wide marketing strategy and transformation agendas across global business units.
- Developed and maintained annual budgeting process, including forecasting and analysis. Managed the yearly organizational budget of $12M, from business cases to allocation, and oversight.
- Partner with senior executives across marketing, technology, finance, and risk to align transformation initiatives with CMO priorities, ensuring cross-functional cohesion, and strategic clarity.
- Lead the development and execution of long-range strategic plans, ensuring alignment with CMO objectives, regulatory frameworks, and evolving market dynamics.
- Analyzed data trends from marketers to inform decision-making processes within teams.
- Built strong relationships with line-of-business executives to support strategic communications and advocacy.
- Drove strategic communications, executive briefings, and leadership alignment to accelerate decision velocity, and organizational readiness.
- Analyzed data from surveys conducted within the organization to identify trends or patterns in employee sentiment (over 300 employees globally).
Vice President, Product Management
JPMorgan Chase
Tempe, AZ
11.2019 - 12.2021
- Area Product Owner within digital fraud, tasked with integrating technology into call centers for fraud detection and prevention on customer accounts.
- Worked closely with UX and UI designers to create intuitive user experiences for web and mobile applications, including voice biometrics integration.
- Leveraged ML models for data analysis and predictive tasks that integrate with the Sapiens rules engine.
- Conducted ML experiments to validate algorithms and improve model accuracy.
- Conducted market research to inform product strategy and positioning.
- Developed user stories, acceptance criteria, and mockups for new features.
- Maintained a knowledge base of current industry trends and emerging technologies in ML.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Dotted-line management of the Scrum team, consisting of 12 members, for my book of work.
Vice President, Sr Project Manager
JPMorgan Chase
Tempe, AZ
02.2017 - 11.2019
- Project Manager for the MARS home lending initiative. Namely, researching the ability to use ML in predicting when consumers are in the market for a home loan or refinance.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Conducted research on new ML technologies and trends to improve the development process.
- Managed the integration of custom algorithms to improve the accuracy of predictions based on existing customer data.
- Made changes to the project scope and cost, and implemented the most effective change management processes to keep the project up to date.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Analyzed data from various sources, such as surveys, interviews, and focus groups, to inform decision-making related to projects.
- Evaluated new tools and technologies for potential integration into existing workflows.
Sr Assoc/Vice President, Sr Project Manager
JPMorgan Chase
Tempe, AZ
06.2014 - 02.2017
- Project Manager and SME for the home lending originations platform replacement initiative from the web-based Loan Builder to the DOS-based Mortgage Express (MX).
- Developed project plans, timelines, and resource allocation strategies for successful delivery.
- Coordinated stakeholder meetings to gather requirements and address project concerns.
- Managed project budgets, tracking expenses and ensuring adherence to financial guidelines.
- Managed multiple projects with competing deadlines simultaneously between Consumer Direct and Retail/Branch.
- Monitored the progress of each project to ensure the timely delivery of deliverables, following established quality standards.
- Collaborated closely with home lending senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
UAT Analyst
JPMorgan Chase
Tempe, AZ
09.2012 - 06.2014
- Testing analyst for the home lending originations platform replacement initiative.
- Executed test scripts and documented outcomes in tracking tools.
- Developed test plans and test cases based on business specifications.
- Conducted user acceptance testing for software applications and systems.
- Participated in project meetings to provide testing updates and feedback.
- Ensured compliance with regulatory standards throughout testing processes.
- Identified, documented, tracked and verified defects found during the testing process.
- Monitored application performance after deployment into production environment in order to identify any potential issues or areas for improvement.
- Tracked metrics such as number of tests performed, pass and fail rates, time spent on tasks during UAT cycles.
- Created training materials for end users as needed to facilitate successful adoption of new systems or features.
Mortgage Banker, Consumer Direct
JPMorgan Chase
Tempe, AZ
03.2012 - 09.2012
- Managed client mortgage applications and gathered necessary documentation.
- Educated clients on various mortgage products and lending requirements.
- Developed strong relationships with clients, ensuring excellent service throughout transactions.
- Analyzed financial information provided by customers to determine appropriate loan products for their needs.
- Managed pipeline of loans from origination through closing process while monitoring progress regularly.
- Provided customer service to clients by responding to inquiries, addressing concerns and resolving issues.
Sergeant
US Marine Corps
Washington, DC
03.1999 - 05.2003
- Presidential Security Battalion assignment at the Pentagon.
- Managed threat assessment advances, motorcade route planning, principal protection, emergency medical procedures, and counterintelligence operations.
- Managed security operations during events, ensuring compliance with military protocols.
- Responded swiftly to emergencies, coordinating actions with multiple departments for effective resolution.
- Maintained weapons qualifications through regular firearms training exercises.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Coordinated with local law enforcement agencies during joint operations.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Conducted risk assessments and security surveys to identify vulnerabilities and recommend improvements.
Education
Ph.D. - Strategic Leadership
Liberty University
Lynchburg, VA01-2025
Executive Certificate in Strategic Leadership -
Liberty University
Lynchburg, VA07-2024
MBA - Business
Southern New Hampshire University
Hooksett, NH03-2021
Innovation Strategy Certificate -
Cornell University
Ithaca, NY01-2021
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05-2017
Skills
- Strategic planning
- Product management
- Machine learning
- Data analysis
- Financial analysis
- Executive leadership
Timeline
Executive Director, Chief of Staff
JP Morgan Chase
12.2021 - Current
Vice President, Product Management
JPMorgan Chase
11.2019 - 12.2021
Vice President, Sr Project Manager
JPMorgan Chase
02.2017 - 11.2019
Sr Assoc/Vice President, Sr Project Manager
JPMorgan Chase
06.2014 - 02.2017
UAT Analyst
JPMorgan Chase
09.2012 - 06.2014
Mortgage Banker, Consumer Direct
JPMorgan Chase
03.2012 - 09.2012
Sergeant
US Marine Corps
03.1999 - 05.2003
Ph.D. - Strategic Leadership
Liberty University
Executive Certificate in Strategic Leadership -
Liberty University
MBA - Business
Southern New Hampshire University
Innovation Strategy Certificate -
Cornell University
Bachelor of Science - Criminal Justice
University of Phoenix
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