Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Baylot

GA

Summary

Adept Team Leader with a proven track record at Coldstone Creamy, enhancing team performance and customer satisfaction through expert supervision and complaint resolution. Skilled in inventory management and fostering teamwork, I've driven significant service improvements, embodying attention to detail and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Team Leader

Coldstone Creamy
07.2022 - 08.2024
  • Established open and professional relationships with team members.
  • Assisted in recruitment to build team of top performers.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Improved customer experience by delivering superior services and effectively resolving issues.
  • Prepared registers for closing shift and assigned team member positions.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays as needed.

Education

Bachelor's in Biology - Pre-Medicine

Augusta State University
Augusta, GA
05.2028

High School Diploma -

South Paulding High School
Douglasville, GA
05.2024

Skills

  • Team Supervision
  • Customer Service
  • Employee Evaluation
  • Punctuality
  • Teamwork and Collaboration
  • Safety processes and procedures
  • Attention to Detail
  • Staff education and training
  • Cash Handling
  • Complaint resolution
  • Inventory Management
  • Cleanliness

Timeline

Team Leader

Coldstone Creamy
07.2022 - 08.2024

Bachelor's in Biology - Pre-Medicine

Augusta State University

High School Diploma -

South Paulding High School

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Hailey Baylot