Deshawn Cason
Saint Petersburg ,FL
Summary
Dynamic customer service professional with extensive experience at Target, excelling in active listening and customer relations. Proven track record of resolving complaints empathetically, enhancing customer loyalty, and training new staff. Skilled in CRM software and team development, consistently exceeding service goals and fostering a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Target
05.2022 - 11.2025
- Learned company policies and procedures to support customer needs effectively.
- Adapted quickly to changes in product offerings and service protocols.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Cashier
Amscot
04.2020 - 07.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register balancing.
- Assisted customers with inquiries, providing information on services and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience and operational flow.
- Collaborated with team members to streamline checkout processes, improving overall service time.
- Trained new staff on point-of-sale systems and customer service protocols to ensure consistency in service delivery.
- Monitored inventory levels at the register, reporting discrepancies to management for timely replenishment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Representative
Walmart
01.2017 - 05.2019
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Processed orders and managed customer accounts using CRM software.
- Handled complaints professionally, ensuring customer satisfaction and loyalty.
- Collaborated with team members to resolve issues efficiently and enhance service quality.
- Maintained up-to-date knowledge of products to assist customers confidently.
- Documented customer interactions accurately for future reference and analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Gibbs High
St. Petersburg, FL06.2016
Skills
Active listening
Timeline
Customer Service Representative
Target
05.2022 - 11.2025
Customer Service Cashier
Amscot
04.2020 - 07.2022
Customer Service Representative
Walmart
01.2017 - 05.2019
High School Diploma -
Gibbs High