DESHAWN CLARKE
Portland,Maine
Summary
Motivated professional with extensive experience in customer service, sales and administration.
Overview
6
6
years of professional experience
Work History
Office Manager
Aspen Dental
12.2023 - Current
- Work in coordination with clinical and non-clinical team members to provide quality patient service
- Conduct consults to review patient treatment plans, ensuring proper insurance coverage, and assist with securing finance when necessary to contribute to covering the cost of treatment plans.
Junior Sales Manager
Canopy Portland Waterfront
03.2022 - 10.2023
- Implemented effective sales strategies for improved market penetration and client acquisition.
- Developed comprehensive sales reports to analyze performance trends and identify areas for improvement.
- Increased sales revenue by building strong relationships with clients and identifying their specific needs.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
Reservations Manager
Canopy Portland Waterfront
03.2021 - 03.2022
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
- Collaborated with sales team to optimize revenue through strategic pricing strategies.
- Generated and reported performance metrics to management to inform decision-making.
Front Office Manager
Portland Harbor Hotel
04.2018 - 03.2021
- Created weekly schedules to ensure appropriate coverage during peak hours or high demand periods.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
Education
Courses in Hospitality Management -
Southern Maine Community College
PortlandSkills
- Customer Service
- Strategic Planning
- Data Entry
- Decision-Making
- MS Office
References Available
True
Timeline
Office Manager
Aspen Dental
12.2023 - Current
Junior Sales Manager
Canopy Portland Waterfront
03.2022 - 10.2023
Reservations Manager
Canopy Portland Waterfront
03.2021 - 03.2022
Front Office Manager
Portland Harbor Hotel
04.2018 - 03.2021
Courses in Hospitality Management -
Southern Maine Community College