Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deshawn Diramio

Bangor

Summary

Dynamic professional with a proven track record at Walmart, blending customer service expertise and sales experience to enhance shopping experiences and meet meticulous inventory standards. Excelled in coaching and mentoring, achieving high satisfaction ratings through exceptional attention to detail and empathy. Skilled in cash handling and conflict resolution, consistently surpassing productivity goals.

Developed expertise in customer engagement and product recommendations within fast-paced retail environment. Demonstrates skills in understanding client needs and providing personalized solutions. Seeking to transition into new field, leveraging background in customer service and digital tools to drive success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
05.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Entertainment Team Lead

Walmart
06.2023 - 05.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.

Stocking Associate

Walmart
09.2021 - 06.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Answered customer questions and provided detailed product information.
  • Improved customer satisfaction by assisting shoppers in locating desired products quickly.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.

Entertainment Associate

Walmart
04.2021 - 09.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Supported loss prevention efforts by closely monitoring high-value items and reporting suspicious activity when necessary.
  • Participated in regular team meetings, sharing insights and offering suggestions for improvements within the electronics department.
  • Contributed to a positive work culture, supporting fellow team members through collaboration on tasks as needed.
  • Managed time effectively during busy periods, prioritizing tasks according to urgency levels without sacrificing quality of service.
  • Assisted customers with returns and exchanges while adhering to company policies, maintaining a professional demeanor throughout the process.

Cart Attendant

BJ's Wholesale
06.2020 - 04.2021
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.

Education

High School Diploma -

Bangor High School
Bangor, ME
06-2019

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Conflict resolution
  • Attention to detail
  • Coaching and mentoring
  • Workplace safety
  • Relationship building
  • Time management skills
  • Cash handling
  • Cash register operation

Certification

Forklift certified

Walkie Stacker certified

Electric pallet jack certified

Scissor lift certified

Timeline

Online Personal Shopper

Walmart
05.2024 - Current

Entertainment Team Lead

Walmart
06.2023 - 05.2024

Stocking Associate

Walmart
09.2021 - 06.2023

Entertainment Associate

Walmart
04.2021 - 09.2021

Cart Attendant

BJ's Wholesale
06.2020 - 04.2021

High School Diploma -

Bangor High School

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Deshawn Diramio