Deshawn Dugan
Dover,DE
Summary
Knowledgeable Operations Manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
Work History
Operations Manager /Laborer
John H. Cook & Son, Inc.
Clayton, DE
10.2018 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Evaluate site conditions for optimal placement and functionality of the septic system.
- Excavate the area for the installation of tanks, drain fields, and distribution boxes.
- Install tanks, pipes, and other necessary components according to design specifications.
- Communicate effectively with clients to explain the installation process, required maintenance, and answer any questions or concerns.
Dishwasher
Metro Diner
Middletown, DE
04.2018 - 10.2018
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
Education
High School Diploma -
William Penn High School
Newcastle Delaware 06.2017
Skills
- Marketing
- Business Planning
- Document Control
- Customer Retention
- Labor Relations
- Workflow Optimization
- Customer Service
- Inventory Management
- Organizational Management
- Process Improvement
- Performance Evaluations
- Team Leadership
- Policies and Procedures Implementation
- Management
References
References available upon request.
Timeline
Operations Manager /Laborer
John H. Cook & Son, Inc.
10.2018 - Current
Dishwasher
Metro Diner
04.2018 - 10.2018
High School Diploma -
William Penn High School