Deshawn Eason
Deltona,FL
Summary
Communicative Station Manager possessing first-rate interpersonal skills and excellent time management and delegation capabilities. Expertise in program development, outreach efforts and station management. Flexible and hardworking professional accomplished in overseeing material, vehicle management and training employees.
Overview
15
15
years of professional experience
Work History
Station Manager
Enterprise Holdings
10.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Train and develop new and current employees
- Monitor vehicle cleanliness and maintenance on vehicles.
- Respond to customer inquiries regarding issues and resolving issues.
- Properly staff terminal to ensure customers get top service at all touchpoints of airport.
Assistant Manager
Enterprise Holdings
05.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored credit card transactions and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify vehicle levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Enterprise Holdings
07.2018 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored credit card transactions intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify vehicle levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Management Trainee
Enterprise Holdings
08.2017 - 07.2018
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
Customer Service Representative
Florida Public Utilities Company
06.2016 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Duke Energy
06.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Correctional Officer
Seminole County Sheriff Office
01.2009 - 05.2015
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
Master of Arts - Public Administration
Strayer University
Washington, DC03.2015
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC12.2011
Skills
- Work Planning
- Knowledgeable in Microsoft Office
- Transportation Management
- Staff Scheduling
Timeline
Station Manager
Enterprise Holdings
10.2022 - Current
Assistant Manager
Enterprise Holdings
05.2022 - 10.2022
Assistant Manager
Enterprise Holdings
07.2018 - 05.2022
Management Trainee
Enterprise Holdings
08.2017 - 07.2018
Customer Service Representative
Florida Public Utilities Company
06.2016 - 08.2017
Customer Service Representative
Duke Energy
06.2015 - 06.2016
Correctional Officer
Seminole County Sheriff Office
01.2009 - 05.2015
Master of Arts - Public Administration
Strayer University
Bachelor of Science - Criminal Justice
Strayer University