Deshawn Fisher
Essex,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Careful Picker with extensive knowledge of product packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in warehouse environments and fast-paced workplaces.
Overview
11
11
years of professional experience
Work History
Assistant Manager
McDonalds
05.2023 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Server
Dave & Buster's
09.2020 - 04.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assistant Manager
Royal Farms
01.2018 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Domino's Pizza
02.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Monitored security to protect employees, customers and property.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server /Dishwasher /Host
IHOP
08.2014 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Dock Loader /Picker
LPE [Logistics Pro Enterprise ]
01.2013 - 11.2014
- Loaded, unloaded and transported materials throughout plant or work site premises.
- Loaded multiple route delivery trucks with correct products and quantities in proper order for delivery.
- Loaded units and warehouse items to delivery trucks to meet weight balancing and load order specifications.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Operated equipment such as forklifts, electrical pallet jacks and pallet wrappers.
- Conducted loading work to meet company safety standards and loading procedures.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
- Operated manual and electric pallet jacks to move merchandise.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
Education
Associate of Arts - Digital Arts And Graphics Design
Full Sail University
Winter Park, FL07.2025
High School Diploma -
Chesapeake High School
Baltimore, MD06.2012
Skills
- Monetary Transactions
- Project Proposals
- Vendor Performance Monitoring
- Closing Oversight
- Customer Service and Satisfaction
- Promotional Planning
- Cash Deposits and Receipts
- Reviewing Performance
- Bar Terminology
- Menu Recommendations
- Credit and Cash Transactions
- Standards Compliance
- Attention to Detail
- POS Systems Operations
- Conflict Resolution
- Servsafe Certification
- Table Monitoring and Turnover
- Dining Crew Workflow Optimization
- Covid Symptom Screening
- Front of House Display Creation
- Server Distribution
- Station Preparation
- Phone Inquiries
- Preparing for Events
- Final Inspections
- Organization and Time Management
- Multi-Line Telephone Systems
- Place Settings
- Rewards Programs
- Active Listening and Communication
- Operate Cash Register
- Machinery Upkeep
- Time Estimates
- Pick-List Interpretation
- Forklift Operation
- Warehouse Coordination and Support
- HACCP Certification
- Product Weighing and Measuring
- Safety Standards
- Hand Truck Operation
- Inventory Recordkeeping
- Update Logs
- Update Accounts
- Quantity and Space Estimation
- Purchasing Orders and Requisition
- Inspect Material
- Process Materials
- Merchandising and Display
others
- Graphic Designer
- Visual Effects Artist
- Motion Designer
- Founder of several successful gaming teams
- Apparel Designer
- Photographer
- Tattoo Artist
- i have a piece of art in White Marsh mall me and my team made in high scool
Languages
English
Native or Bilingual
French
Limited Working
Japanese
Limited Working
Spanish
Limited Working
Timeline
Assistant Manager
McDonalds
05.2023 - Current
Lead Server
Dave & Buster's
09.2020 - 04.2023
Assistant Manager
Domino's Pizza
02.2018 - 08.2020
Assistant Manager
Royal Farms
01.2018 - 09.2020
Server /Dishwasher /Host
IHOP
08.2014 - 01.2018
Dock Loader /Picker
LPE [Logistics Pro Enterprise ]
01.2013 - 11.2014
Associate of Arts - Digital Arts And Graphics Design
Full Sail University
High School Diploma -
Chesapeake High School