Authorized to work in the US for any employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Deshawn Grant
Bennettsville,SC
Summary
Overview
7
years of professional experience
1
Certification
Work History
Dieffenbach GM Superstore
Car salesman
05.2016 - 01.2017
Job overview
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Completed registration paperwork and sales documentation.
Hibbett Sports
Assistant Manager
05.2017 - 04.2018
Job overview
- Manage money, shipping, receiving, and employers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Hibbett Sports
Head Manager
04.2018 - 06.2019
Job overview
- Inventory, shipping cost, management, analytics, sales lead, team lead.
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Recommended and implemented successful strategies to maximize revenue.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Modified inventory control programs to maintain and enhance annual business plan.
- Carried out and developed social media, e-blast and public relations campaigns.
Spectrum
Field Technician II
08.2019 - 08.2020
Job overview
- Electrical wiring, voltage detection, customer service, power tool use, repaired cable lines, repair, replace, and fix cable and internet modems, power line repair, landscaping, climbing.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Concentrix - Remote
Call Agent
12.2020 - 08.2021
Job overview
- For a doctors office
- Set up welcome visit for new prospects
- Updated customer records in CRM to document interactions.
- Attended training to stay up to date with new products and service offerings.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Skilled at working independently and collaboratively in a team environment.
Northern American Title loans
Customer Service Representative
10.2021 - 01.2022
Job overview
- Doing auto loans, taking payments, bank drops, interacting with customers
Allied Universal
Security Officer
04.2022 - 08.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Walmart
Service Technician
08.2022 - 01.2023
Job overview
- Oil changes Batteries Window washer blade Tire changes Rotations Car service
Pilkington NSG
Heavy Machine Operator
04.2023 - 07.2023
Job overview
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Operated forklift, haul trucks, loader and other equipment on daily basis.
- Removed debris such as brush and stumps to clear work areas.
- Drove construction equipment to excavate and grade land on road beds.
- Operated machining equipment safely with team of operators.
Education
Scotland High SchoolLaurinburg, NC
High School Diploma from Common Course
06.2015
University Overview
Skills
- Repair Cost Estimation
- Computer Proficiency and Microsoft Office
- Revenue Generation
- Technical Management
- Customer Service
- Building Customer Loyalty
- Telephone Etiquette
- Sales Contracts
- Adaptable and Flexible
- Appointment Scheduling
- Leasing Options
- Register Opening and Closing
- Data Analysis
- Upselling and Quota Achievement
- Schedule Management
- Excellent Written and Verbal Communication
- Customer Service and Assistance
Certification
Communications (6 years)
Leadership Training (6 years)
Sales (6 years)
Retail Management (5 years)
Logistics (4 years)
Finance (3 years)
Shipping And Receiving (5 years)
Inventory Control (3 years)
Inventory Management (4 years)
Team Building (4 years)
Training (5 years)
retail sales (5 years)
Scheduling (7 years)
Payroll (5 years)
Operations (4 years)
inventory (3 years)
Word (4 years)
Microsoft Word (4 years)
Analytics (5 years)
Java (4 years)
JavaScript (3 years)
Cable Technician (5 years)
Computer Skills (6 years)
Data Entry (4 years)
Microsoft Office (5 years)
Landscape Maintenance (1 year)
Computer Literacy (4 years)
Climbing (5 years)
Computer Networking (5 years)
Python (2 years)
Telecommunication (5 years)
Call center (2 years)
Cold calling (2 years)
Full-stack development (2 years)
REST (1 year)
.NET (1 year)
Oracle (2 years)
DevOps (2 years)
ServiceNow (1 year)
Security
Timeline
Heavy Machine Operator
Pilkington NSG
04.2023 - 07.2023
Service Technician
Walmart
08.2022 - 01.2023
Security Officer
Allied Universal
04.2022 - 08.2022
Customer Service Representative
Northern American Title loans
10.2021 - 01.2022
Call Agent
Concentrix - Remote
12.2020 - 08.2021
Field Technician II
Spectrum
08.2019 - 08.2020
Head Manager
Hibbett Sports
04.2018 - 06.2019
Assistant Manager
Hibbett Sports
05.2017 - 04.2018
Car salesman
Dieffenbach GM Superstore
05.2016 - 01.2017
Scotland High School
High School Diploma from Common Course
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