DeShawn Hogan
Houston
Summary
Diligent worker with solid background in retail lead. Proven ability to lead teams and handle customer relations with professionalism and adaptability. Ready to elevate team performance and customer satisfaction. Known for having positive work environment and driving store success.
Overview
10
10
years of professional experience
Work History
Specialty Service Associate
Hudson
12.2024 - Current
- Assisted customers with product selections, enhancing overall 100% satisfaction.
- Processed transactions efficiently, ensuring accuracy in financial handling.
- Maintained cleanliness and organization of sales floor, contributing to an inviting shopping environment.
- Provided training support to new associates on operational procedures and customer service standards.
- Monitored inventory levels and restocked merchandise as needed, optimizing availability for customers.
- Engaged in ongoing product knowledge training, enhancing ability to recommend suitable items to clients.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various tasks.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
Sales Associate
Burlington Coat Factory Distribution Center
02.2019 - 04.2021
- Organized shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction through exceptional service, addressing concerns, and providing a welcoming store environment.
- Collaborated with the team to improve store performance, sharing best practices, and offering support.
Cashier Team Lead
Sam's Club
11.2015 - 12.2017
- Resolved customer issues promptly, fostering positive relationships, and loyalty.
- Conducted performance evaluations for team members, providing constructive feedback for professional growth.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Operated POS cash register and equipment.
Education
CCMA - Medical
Remington College
Houston, TX01-2025
Skills
- Team building
- Accurate money handling
- Employee training
- Reliable and accountable
- Customer service
- Equipment troubleshooting
- Team leadership during shifts
- Sales strategy
- Vibrant attitude
- Proficient in task prioritization
- Commitment to integrity
- Data entry accuracy
Timeline
Specialty Service Associate
Hudson
12.2024 - Current
Sales Associate
Burlington Coat Factory Distribution Center
02.2019 - 04.2021
Cashier Team Lead
Sam's Club
11.2015 - 12.2017
CCMA - Medical
Remington College