Deshawn Hood
Grand Blanc,MI
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Decated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Skilled in resource allocation and schedule management.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Neighborhoods of White Lake
White Lake, MI
02.2022 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Administrative Assistant/Receptionist
Glacier Hills
Ann Arbor, MI
08.2018 - 02.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Co-Owner/Administrator
Deliciously Artful Catering
Ypsilanti, MI
03.2010 - 01.2022
- Developed strategies for increasing customer loyalty and satisfaction.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Created marketing campaigns to promote products and services.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Provided leadership and guidance to employees while fostering a collaborative environment.
Unit Clerk
Glacier Hills Care and Rehabilitation Center
Ann Arbor, MI
08.2017 - 08.2018
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Acted as liaison between patients and family members and healthcare providers.
- Assisted in the preparation of patient charts and medical records.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Provided support to physicians and nursing staff with administrative tasks.
Receptionist
Complete Chiropractic
Ann Arbor, MI
10.2010 - 06.2012
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Education
High school diploma -
Skills
- Records retrieval
- Customer service
- Mail handling
- Meeting planning
- Letter preparation
- Reception oversight
- Scheduling
- Filing
- Dedicated team player
- Resourceful
- Spreadsheet development
- Social media management
- Presentation preparation
- Self-starter
- Event coordination
- Documentation and recordkeeping
- Marketing
Timeline
Administrative Assistant
Neighborhoods of White Lake
02.2022 - Current
Administrative Assistant/Receptionist
Glacier Hills
08.2018 - 02.2022
Unit Clerk
Glacier Hills Care and Rehabilitation Center
08.2017 - 08.2018
Receptionist
Complete Chiropractic
10.2010 - 06.2012
Co-Owner/Administrator
Deliciously Artful Catering
03.2010 - 01.2022
High school diploma -
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