DESHAWN RILES
Jacksonville,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1999
1999
years of post-secondary education
Work History
Outreach Worker
HTFF
Jacksonville, FL
07.2024 - Current
- Promote awareness of organization's mission and initiatives.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Conducted needs assessments to identify gaps in community.
- Developed partnerships with local organizations.
- Tabled civic engagement and education events in vulnerable communities.
- Educated citizens on resources and programs in local community.
- Contact community members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
Delivery Associate
Migrant
Jacksonville, FL
11.2022 - 06.2024
- Assisted in training new team members on delivery processes and safety measures.
- Communicated effectively with customers regarding delivery status and scheduling.
- Coordinated with warehouse staff for accurate order picking and packaging.
- Operated delivery vehicles following safety protocols and traffic regulations.
- Managed timely deliveries to ensure customer satisfaction and service quality.
- Provided friendly customer service when interacting with clients during deliveries.
- Maintained cleanliness of vehicle interior and exterior.
- Communicated effectively with dispatch regarding delivery progress and route detours.
Delivery Associate
Express Inc.
Jacksonville, FL
06.2022 - 11.2022
- Managed timely deliveries to ensure customer satisfaction and service quality.
- Operated delivery vehicles following safety protocols and traffic regulations.
- Coordinated with warehouse staff for accurate order picking and packaging.
- Communicated effectively with customers regarding delivery status and scheduling.
Custodial technician
Coleman Facilities
Coleman, United States
01.2018 - 01.2020
- Developed highly successful acquired strategies and corporate identities.
- Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations.
- Helped prioritize work schedules and delegated assignments.
- Cleaned and maintained assigned facilities to ensure a safe environment.
- Assisted customers with inquiries regarding products and services.
- Resolved complaints efficiently, maintaining customer satisfaction.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 09.2007 - 01.2008
High School Diploma
Trenton, FLSkills
- Team Leadership
- Time Management
- Customer relations
- Customer service
- Conflict resolution
- Problem solving
- Telemarketing and Research
- Sales
- Multi-task management
- Microsoft
- Critical thinking
- Data entry
- Service upselling
Training
Small Business Class Entrepreneur Excellence 2019, Data Entry 2024, Canvasser/ Phone Banking Training 2024
Timeline
Outreach Worker
HTFF
07.2024 - Current
Delivery Associate
Migrant
11.2022 - 06.2024
Delivery Associate
Express Inc.
06.2022 - 11.2022
Custodial technician
Coleman Facilities
01.2018 - 01.2020
Bachelor of Science - Business Management
University of Phoenix
09.2007 - 01.2008
High School Diploma