Deshawn Stephens
Chicago,IL
Summary
Confident educator delivering results-focused teaching for consistent, measurable academic achievement. Easily manages both large and small classes using adaptable strategies that appeal to diverse personalities, backgrounds and learning types. Accustomed to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility.
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over five years of guest service experience across industries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Education Teacher
Chicago Public Schools CPS
08.2022 - Current
- Collaborated with colleagues on interdisciplinary projects, ensuring consistency in the curriculum across subject areas.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Managed small and large groups of students for classroom and off-site instruction.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Boosted literacy rates among struggling readers by incorporating targeted reading interventions into daily instruction
Undergraduate Teaching Fellow
Breakthrough Collaborative
06.2021 - 08.2021
- Organized extracurricular activities such as clubs and field trips to enhance overall educational experience for students.
- Established positive relationships with students, parents, and colleagues, fostering a supportive educational community.
- Checked assignments, proctored tests and provided grades according to state and program standards.
- Maintained accurate records of student performance data, using this information to inform future instructional decisions.
- Documented attendance and completed assignments to maintain full class and student records.
Customer Service Representative Fellow
Tank Utility
11.2020 - 05.2021
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled customer inquiries and suggestions courteously and professionally.
Fitness Desk Attendant
Middlebury College
10.2019 - 03.2021
- Educated members about upcoming fitness classes, workshops, or seminars relevant to their interests or goals.
- Maintained accurate records of member attendance and participation data using gym management software systems.
- Improved overall cleanliness of the facility by implementing new sanitization protocols during the COVID-19 pandemic, ensuring a safe environment for members and staff alike.
- Enhanced gym member experience by providing excellent customer service and assistance at the fitness desk.
Education
Bachelor of Arts - Education
Middlebury College
Middlebury (village), VT05.2021
Skills
- Performance monitoring
- Task Prioritization
- Project-based learning
- Multitasking strength
- Proficient in Microsoft Office Suite
- Proficient in Canva
- Documentation
- Recordkeeping
Certification
- Licensed General Education Teacher - Intermediate Level (K-6)
Timeline
General Education Teacher
Chicago Public Schools CPS
08.2022 - Current
Undergraduate Teaching Fellow
Breakthrough Collaborative
06.2021 - 08.2021
Customer Service Representative Fellow
Tank Utility
11.2020 - 05.2021
Fitness Desk Attendant
Middlebury College
10.2019 - 03.2021
Bachelor of Arts - Education
Middlebury College