Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Deshawn Stephens

Deshawn Stephens

Chicago,IL

Summary

Confident educator delivering results-focused teaching for consistent, measurable academic achievement. Easily manages both large and small classes using adaptable strategies that appeal to diverse personalities, backgrounds and learning types. Accustomed to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility.

Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over five years of guest service experience across industries.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Education Teacher

Chicago Public Schools CPS
08.2022 - Current
  • Collaborated with colleagues on interdisciplinary projects, ensuring consistency in the curriculum across subject areas.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Managed small and large groups of students for classroom and off-site instruction.
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Boosted literacy rates among struggling readers by incorporating targeted reading interventions into daily instruction

Undergraduate Teaching Fellow

Breakthrough Collaborative
06.2021 - 08.2021
  • Organized extracurricular activities such as clubs and field trips to enhance overall educational experience for students.
  • Established positive relationships with students, parents, and colleagues, fostering a supportive educational community.
  • Checked assignments, proctored tests and provided grades according to state and program standards.
  • Maintained accurate records of student performance data, using this information to inform future instructional decisions.
  • Documented attendance and completed assignments to maintain full class and student records.

Customer Service Representative Fellow

Tank Utility
11.2020 - 05.2021
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Handled customer inquiries and suggestions courteously and professionally.

Fitness Desk Attendant

Middlebury College
10.2019 - 03.2021
  • Educated members about upcoming fitness classes, workshops, or seminars relevant to their interests or goals.
  • Maintained accurate records of member attendance and participation data using gym management software systems.
  • Improved overall cleanliness of the facility by implementing new sanitization protocols during the COVID-19 pandemic, ensuring a safe environment for members and staff alike.
  • Enhanced gym member experience by providing excellent customer service and assistance at the fitness desk.

Education

Bachelor of Arts - Education

Middlebury College
Middlebury (village), VT
05.2021

Skills

  • Performance monitoring
  • Task Prioritization
  • Project-based learning
  • Multitasking strength
  • Proficient in Microsoft Office Suite
  • Proficient in Canva
  • Documentation
  • Recordkeeping

Certification

  • Licensed General Education Teacher - Intermediate Level (K-6)

Timeline

General Education Teacher

Chicago Public Schools CPS
08.2022 - Current

Undergraduate Teaching Fellow

Breakthrough Collaborative
06.2021 - 08.2021

Customer Service Representative Fellow

Tank Utility
11.2020 - 05.2021

Fitness Desk Attendant

Middlebury College
10.2019 - 03.2021

Bachelor of Arts - Education

Middlebury College
Deshawn Stephens