DeShawn Underwood Jr
Birmingham,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Online Banking Specialist
Wells Fargo & Company
11.2021 - 07.2024
- Optimized account management processes through effective utilization of CRM tools, enhancing team efficiency.
- Drove customer retention and loyalty by consistently providing exceptional support during various stages of account management.
- Enhanced user experience by troubleshooting and resolving online banking issues promptly.
- Reduced fraud-related losses by proactively identifying suspicious activities in clients'' accounts and taking appropriate action.
Picker
Amazon
05.2021 - 09.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Sorted and organized items in designated areas for easy access.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed orders precisely for correct items, sizes and quantities.
Style Team Member
Target
10.2020 - 01.2021
- Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
- Boosted sales through effective product knowledge and up-to-date trend awareness.
- Implemented feedback from management to improve individual performance continuously throughout employment tenure at the companystore.
- Handled cash, and card transactions efficiently while adhering to company monetary handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Conduent
01.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Marshalls Store
10.2016 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Center Point High School
Birmingham, AL05.2016
Skills
- Continuous learning mindset
- Financial product knowledge
- Transaction monitoring
- Fraud Detection Skills
Timeline
Online Banking Specialist
Wells Fargo & Company
11.2021 - 07.2024
Picker
Amazon
05.2021 - 09.2021
Style Team Member
Target
10.2020 - 01.2021
Customer Service Representative
Conduent
01.2019 - 05.2020
Sales Associate
Marshalls Store
10.2016 - 01.2019
High School Diploma -
Center Point High School
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