DeShawn Williams
Plant City,FL
Summary
Dynamic Sales Support Manager at Integrated Supply Network Inc. with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in cross-functional communication and team leadership, successfully implemented CRM tools and streamlined processes, resulting in improved order processing times and a significant boost in sales performance.
Professional with comprehensive experience in sales support and team collaboration, ensuring seamless operations and client satisfaction. Strong focus on driving results, leveraging skills in CRM software, data analysis, and customer service. Reliable team player, adaptable to changing needs, and consistently focused on achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Sales Support Manager
Integrated Supply Network Inc.
06.2005 - 08.2025
- Streamlined sales support processes to enhance operational efficiency.
- Coordinated cross-functional communication between sales, inventory, and customer service teams.
- Developed training materials for new hires to ensure knowledge consistency across the team.
- Implemented CRM tools to track customer interactions and improve follow-up procedures.
- Analyzed sales data to identify trends and recommend strategies for performance improvement.
- Led initiatives to optimize order processing times, enhancing customer satisfaction levels.
- Mentored junior staff on best practices in sales support and customer engagement techniques.
- Collaborated with management to develop strategic plans that align with business objectives.
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Streamlined order processing by automating routine tasks, improving accuracy, and reducing turnaround time.
- Developed comprehensive training materials and conducted workshops to improve the skills and knowledge of the sales support staff.
- Collaborated with cross-functional teams to ensure seamless coordination between sales, marketing, and product departments.
- Regularly communicated results from KPI tracking to senior management for informed decision-making related to resource allocation, staffing levels, or other critical initiatives impacting company growth potential.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Implemented robust reporting systems that provided visibility into team performance and areas for improvement, ultimately driving sales growth.
- Managed a high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Plant City Senior High
Plant City, FLSkills
- Sales presentations
- Technical troubleshooting
- Sales processes
- Supplier relations
- Cross-functional communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Team leadership
- Effective communication
- Staff supervision
- Document management
Timeline
Sales Support Manager
Integrated Supply Network Inc.
06.2005 - 08.2025
High School Diploma -
Plant City Senior High