Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESHAWNA HARGRAVES

Durham,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Sous Chef

ARAMARK (DUKE HOSPITAL)
08.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Mentored and guided employees to foster proper completion of assigned duties.

Team Leader Manager

Aramark
08.2021 - Current
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Monitored food and labor costs to verify budget targets were met.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Coordinated with team members to prepare orders on time.
  • Set up and broke down kitchen for service.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Implemented food cost and waste reduction initiatives to save money.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Mentored kitchen staff to prepare each for demanding roles.

Team Leader Manager

Hardee's Restaurant
05.2005 - 07.2021
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Delivered regular team meetings for aligned work towards common goals.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Facilitated meetings to communicate team performance goals and results.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets, food cost, and labor
  • responsible for scheduling employee shifts

Dietary Aide 1

V.A. HOSPITAL
02.2010 - 03.2012
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Followed all food safety regulations while preparing meals for patients.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

P.C.A.

Private Client
04.2001 - 04.2010
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maintained clean and safe environment to promote patient safety and comfort.

Education

No Degree - ACADEMIC

DURHAM HIGH SCHOOL
Durham, NC

Skills

  • Portion Control
  • Menu Memorization
  • Customer Service
  • Food Preparation
  • Food Safety
  • Cost Control
  • Safe Handling
  • Safe Food Handling
  • Supervising Food Prep
  • Kitchen Leadership
  • Team Leadership
  • Line Inspections
  • Mentoring and Coaching
  • Safety Management
  • Employee Scheduling

Timeline

Sous Chef

ARAMARK (DUKE HOSPITAL)
08.2021 - Current

Team Leader Manager

Aramark
08.2021 - Current

Dietary Aide 1

V.A. HOSPITAL
02.2010 - 03.2012

Team Leader Manager

Hardee's Restaurant
05.2005 - 07.2021

P.C.A.

Private Client
04.2001 - 04.2010

No Degree - ACADEMIC

DURHAM HIGH SCHOOL

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DESHAWNA HARGRAVES