DeShawna Tobin
Ventura,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement.
Overview
14
14
years of professional experience
Work History
Customer Service Rep Customer II
Blue Cross
12.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Assistant Manager of Operations
Walmart
11.2009 - 11.2019
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored key performance metrics to identify areas for improvement.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented safety protocols to maintain secure work environment for employees.
Education
Certified/ Certificate - Certified Grant Writer/ Nonprofit Manager
Santa Monica College
Santa Monica, CA06.2025
GED -
Ventura Adult Education
Ventura, CA06.2024
Group Home Administrator Certification Program - Administrator
California Dept of Social Services Administrator
Ventura, CA08.2023
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Complaint Handling
- Administrative Support
- Staff education and training
- Retail store support
- Credit adjustments
- Microsoft Outlook
Timeline
Customer Service Rep Customer II
Blue Cross
12.2021 - 06.2023
Assistant Manager of Operations
Walmart
11.2009 - 11.2019
Certified/ Certificate - Certified Grant Writer/ Nonprofit Manager
Santa Monica College
GED -
Ventura Adult Education
Group Home Administrator Certification Program - Administrator
California Dept of Social Services Administrator
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