Deshawna Welcome
Newark
Summary
Enthusiastic and results-oriented aspiring customer service representative. Eager to support company growth through proven ability to manage high call volumes and resolve client issues. Able to demonstrate 2+ years' experience as a call center representative.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Warehouse Associate
Amazon
Charlotte
01.2020 - 02.2024
- Organize stocks and maintain inventory.
- Inspect products for defects and damages.
- Examine ingoing and outgoing shipments.
- Organize warehouse space.
- Receive and unload and place incoming inventory items appropriately.
- Check and verify and fill customer invoices.
- Abide by all company safety and hygiene regulations.
Benefits Verification Specialist
AmerisourceBergen
York
11.2019 - 02.2020
- Make outbound telephones calls or provide information. Operate office equipment.
- Record personnel information.
- Respond to customer problems or complaints. Coordinate operational activities.
- Refer customers to appropriate personnel.
- Maintain current knowledge related to work activities. Explain regulations, policies, or procedures.
Customer Service Representative
Continuum
Charlotte
08.2019 - 11.2019
- Upgrade devices
- Troubleshoot
- Payment adjustments/retention Consumer sales
- Tech support
- Customer related questions
- Collections
- Commissions sales
Technical Support
iQor(assurant)
Charlotte
01.2018 - 08.2019
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company.
Education
Diploma -
Vance Granville Community College
Henderson, NCSkills
- Empathy
- Problem Solving
- Scheduling
- EMR systems
- Conflict resolution
- ATS- WFM
- Data Entry
- Documentation
- Dietary Aid
Timeline
Warehouse Associate
Amazon
01.2020 - 02.2024
Benefits Verification Specialist
AmerisourceBergen
11.2019 - 02.2020
Customer Service Representative
Continuum
08.2019 - 11.2019
Technical Support
iQor(assurant)
01.2018 - 08.2019
Diploma -
Vance Granville Community College