Deshawonte Cooley
Hazlehurst,MS
Summary
Dedicated and empathetic Medical Assistant with experience in direct patient care and medical office management. Committed to ensuring highest level of patient satisfaction and compliance with regulatory standards. Builds trust and rapport through excellent communication skills. Certified medical assistant with extensive background in intensive clinical environments, prioritizing quality and safety. Collaborates across disciplines to support patient needs and enhance care. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
University of Mississippi Medical Center, UMMC
Jackson, MS
02.2023 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
PCA
First Choice Homemaker Services
Hazlehurst, MS
05.2021 - 09.2021
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
CNA
Pine Crest Guest Home
Hazlehurst, MS
06.2018 - 04.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
Education
High School Diploma -
Hazlehurst High School
Hazlehurst, MS05-2017
Skills
- HIPAA Compliance
- Patient Assessments
- Vital Sign Monitoring
- Patient documentation
- Needs assessments
- Inventory and supply management
- Medical Terminology
- Procedure Assistance
- Phlebotomy
- Indirect Patient Care
- Patient Relations
- Data Entry
- Understands mobility assistance needs
- Diagnostic Procedures
- Human anatomy and physiology
- Lab equipment setup
- EKG set up and monitoring
- Clinical Documentation
- Appointment Setting
- Immunization Administration
- Communicating with patient families
- Medical terminology proficiency
- Sterile technique
- Vital sign monitors
- CPR
- Therapeutic procedures
- Electrocardiography (EKG)
- Team management and supervision
- Quick problem solver
- Direct Patient Care
- Maintaining confidentiality
Timeline
Certified Medical Assistant
University of Mississippi Medical Center, UMMC
02.2023 - Current
PCA
First Choice Homemaker Services
05.2021 - 09.2021
CNA
Pine Crest Guest Home
06.2018 - 04.2021
High School Diploma -
Hazlehurst High School
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