De'Shay Jones
Washington,DC
Summary
Adept Lead Pharmacy Technician with a proven track record at Excel Specialty Pharmacy, showcasing exceptional problem-solving skills and pharmacy software proficiency. Elevated pharmacy operations through meticulous inventory control and uncompromising adherence to HIPAA. Achieved significant efficiency improvements by optimizing workflow and enhancing customer service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Pharmacy Technician
Excel Specialty Pharmacy
04.2024 - Current
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Lead Pharmacy Technician
Comprehensive Pharmacy Services (PIW)
10.2021 - 03.2024
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
CVS Pharmacy
09.2020 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
Walmart Pharmacy
03.2018 - 05.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Coppin State University
Baltimore, MD 08.2011 - 05.2016
Skills
Problem-solving skills
Pharmacy Software Proficiency
Inventory Control
Compounding Techniques
Confidentiality and HIPAA
Data Entry
Insurance Verification
Insurance Billing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Excel Specialty Pharmacy
04.2024 - Current
Lead Pharmacy Technician
Comprehensive Pharmacy Services (PIW)
10.2021 - 03.2024
Pharmacy Technician
CVS Pharmacy
09.2020 - 07.2021
Pharmacy Technician
Walmart Pharmacy
03.2018 - 05.2020
Coppin State University
08.2011 - 05.2016
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