Deshaye Ballard
Riverdale,GA
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Experienced with managing administrative tasks in healthcare setting, including patient records and communication. Utilizes organizational skills to ensure smooth unit operations and patient confidentiality. Knowledge of medical terminology and effective multitasking.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Unit Secretary
Piedmont Fayette Hospital
02.2018 - Current
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information and medical personnel access.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Compiled physical and digital documents, charts and reports.
- Drafted and distributed memos and emails for entire unit.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for 6-physician in-patient medical facility, scheduling appointments, and handling patient inquiries.
Patient Care Technician
Emory University Hospital Midtown
11.2013 - 04.2020
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Recorded patient conditions and vital signs before and after medical operations.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Supported needs of [30] + patients under acute care setting
Patient Care Technician
Rapid City Regional Hospital
04.2012 - 07.2013
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Supported needs of [12] + patients under acute care setting
EEG Technician
Cenla Neurology
09.2010 - 05.2012
- Monitored patients via EEG during sleep cycles to help identify unusual activity after standard EEG test.
- Instructed patients and family members regarding procedures to be performed using layman language to minimize patient anxiety.
- Positioned patients on examination table, confirmed optimum testing conditions, accurately placed electrodes and continuously monitored tests.
- Measured electrical activity of brain waves using electroencephalograph (EEG) instrument to detect brain disorders.
- Managed busy schedule with over 50 procedures every week.
Education
Some College (No Degree) - Medical Assisting
Everest College
12-2002
Some College (No Degree) - Patient Care Technician
Renton Technical College
Renton, WA06-1996
Skills
- Patient Data Organization
- Patient Database Management
- Follow-Up Appointment Scheduling
- Medical Billing Protocol
- Epic Systems
- Organization and Time Management
- Taking Client Histories
- Verbal and Written Communication
- Customer service
- Telephone reception
- HIPAA compliance
- Patient scheduling
Certification
- Certified Nursing Assistant (CNA)
- Registered Medical Assistant (RMA)
Education and Training
other,other
Languages
English
Timeline
Unit Secretary
Piedmont Fayette Hospital
02.2018 - Current
Patient Care Technician
Emory University Hospital Midtown
11.2013 - 04.2020
Patient Care Technician
Rapid City Regional Hospital
04.2012 - 07.2013
EEG Technician
Cenla Neurology
09.2010 - 05.2012
Some College (No Degree) - Medical Assisting
Everest College
Some College (No Degree) - Patient Care Technician
Renton Technical College
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