De'Shaye Johnson
Baker,LA
Summary
Enthusiastic and motivated individual passionate about customer service. That's able to work well both independently and within team to achieve daily goals, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I have excelled in fast-paced environments, significantly improving productivity and client satisfaction. I have exceptional organizational skills and ensuring high levels of accuracy and operational excellence. Committed to creating positive and enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Associate
Domino's Pizza
11.2022 - Current
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Provided exceptional customer service experiences through attentive listening, problem-solving skills, ensuring high levels of repeat business from loyal patrons.
- Trained new hires in strategies to have an successful onboarding process and ensure consistent knowledge across all roles in the store's operation.
- Opened and closed stores, managing cash register operations, stocking shelves, and maintaining inventory levels.
Associate
Amazon
09.2021 - 03.2022
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within facility.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Collaborated effectively with fellow coworkers to streamline workflows and improve overall productivity levels.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Proved successful working within tight deadlines and fast-paced environment.
- Created labels using various software applications such as Microsoft Word and Excel.
Education
High School Diploma -
Newark High School
Newark, DE06.2017
Skills
- Adaptability
- Data Entry
- Organizational Skills
- Time Management
- Attention to Detail
- Complex Problem-Solving
- Typing
- Customer Engagement
- Management Support
- Computer competencies
- MS Office
Timeline
Associate
Domino's Pizza
11.2022 - Current
Associate
Amazon
09.2021 - 03.2022
High School Diploma -
Newark High School