Deshayla Jackson
Los Angeles,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hardworking Entrepreneur skilled in coordinating programs, business planning and culture development. Visionary and decisive leader with a clear understanding of complex business needs.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Community Outreach Worker
Los Angeles County Department of Mental Health
Los Angeles, CA
06.2017 - Current
- Gave presentations at public gatherings, community events and school meetings.
- Recruited, trained and oversaw organizational volunteers.
- Performed canvassing activities to drum up support and increase funds.
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
- Served in various leadership roles to plan and manage community initiatives.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Provided counseling, case management, education and job training to diverse client base.
- Tracked and reviewed program performance metrics to improve decision-making process.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Met community outreach goals through lead generation and conversion.
Entrepreneur
Shayla Chanel Collections
Los Angeles, CA
06.2016 - Current
- Developed strategies for building income, distribution models and customer acquisition plans.
- Identified operational weaknesses and developed improvement plans to correct problems.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Oversaw financial records and secured new lines of credit to handle unforeseen events.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Designed business plans, growth models and strategies to achieve ROI and profitable revenues within project time models.
- Resolved issues quickly through meticulous research and quick decision-making.
- Recruited and hired talented personnel for top positions.
- Set pricing structures according to market analytics and emerging trends.
- Set direction to establish desired image for business.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Organized business structure and environment to help each employee maximize potential.
- Kept up-to-date on regulatory changes affecting business operations.
- Communicated with industry partners to build valuable relationships and achieve operational targets.
- Developed and updated website and social media profile pages to market.
Business Owner
Shayla Chanel LLC
Los Angeles, CA
06.2016 - Current
- Resolved issues quickly through meticulous research and quick decision-making.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Kept records for production, inventory, income and expenses.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Reviewed employee reports before submission to recommend changes or give approval.
- Conducted thorough interview processes to appoint new department heads.
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Developed compensation, succession and benefits programs supporting organization's objectives.
- Increased credibility and client awareness by developing marketing collateral and presentations and public relations campaigns.
- Hired and trained new department managers to increase team oversight and productivity.
- Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
- Delegated assignments and responsibilities to department heads and supervisors.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Signed and approved budgets for new funding and program initiatives.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources.
- Executed performance reviews to encourage improved productivity for team members.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Managed sales presentations to promote product and brand benefits.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Hosted special events to boost brand awareness and increase community engagement.
- Kept up-to-date on regulatory changes affecting business operations.
- Conferred with customers to understand needs and finalize purchase orders.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Determined pricing for products or services based on costs and competition.
- Improved company's quality and productivity by streamlining systems and processes.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Coordinated work across departments to keep teams on track with company goals.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Determined performance goals and offered tactics for achieving milestones.
- Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Built talent pipeline to support business growth and enduring success.
- Fostered collaboration and development of new practices by business leaders.
- Planned and produced highly effective experiential marketing events.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Boosted sales by developing new product marketing strategies.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Contacted current and potential clients to promote products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
- Assigned qualified leads to field sales team for further development and closure.
- Sourced new sales opportunities through inbound lead follow-up.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Monitored resource use to achieve set goals within budget constraints.
- Generated performance and labor strategies to compete in new and existing markets.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Controlled departmental facilities use and approved requests for repairs or improvements.
Customer Service Manager
Walmart
Montgomery, AL
03.2012 - 11.2016
- Monitored phone calls to provide feedback and coaching.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Led team engagement to assist cross-functional departments and achieve goals.
- Conducted training and offered staff development opportunities to decrease process lags.
Shift Supervisor
AmericasMart Atlanta
Atlanta, GA
06.2013 - 08.2016
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Reinforced rules to promote superior employee performance.
- Evaluated and performed equipment maintenance to support operational goals.
- Monitored security and enforced loss prevention strategies during shift.
- Collaborated with team members to improve performance and implement training updates.
- Taught staff upselling techniques to meet revenue targets.
- Identified inefficiencies in production process and used lean manufacturing methodologies.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Managed daily workflow and scheduled staff for adequate coverage.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Delegated tasks to employees and monitored activities and task completion.
- Evaluated employee performance, delivering individualized feedback and praise.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Assessed reports and adjusted workflows to realign with targets.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Team Leader
ASK Telemarketing
Montgomery, AL
11.2012 - 11.2014
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Maintained daily inventory to facilitate successful material distribution.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
- Worked closely with human resources to support employee management and organizational planning.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Determined consumer needs to provide products and services appealing to larger market.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Volunteer
Montgomery Zoo
Montgomery, NY
03.2005 - 08.2006
- Assisted with and organized programs, events and activities to drive outreach initiatives.
- Helped with prep, set up and breakdown of community and public events.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Cleaned and restocked housing and habitats.
- Cared for animals with regular feeding and watering, social engagement and play opportunities.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Walked and exercised dogs during owner absences.
- Prepared food to meet needs of animals under care with appropriate meals.
- Delivered excellent service to pet owners to drive repeat business.
Education
Master Of Business Administration -
University of The People
Pasadena, CABachelor of Arts - General Studies
Southern Utah University
Cedar City, UT06.2023
Associate of Arts - Business Administration
Los Angeles City College
Los Angeles, CA07.2022
Associate of Arts - Entrepreneurship
Los Angeles City College
Los Angeles, CA07.2022
Certificate of Completion - Entrepreneurship
Atlanta Career Center
08.2013
Associate of Applied Science - Business Administration And Management
Virginia College - Birmingham
Birmingham, AL10.2011
Certified Nursing Assistant -
Lucas Allied Health Training Institute
05.2008
High School Diploma -
George Washington Carver High School
Birmingham, AL08.2007
Skills
- Culture Building
- Budget Control
- Staff Development
- Human Resources Oversight
- Resource Allocation
- Hiring and Onboarding
- Training Management
- Sales Tracking
- Assignment Delegation
- Process Improvements
- Department Oversight
- Team Leadership
- Management Team Building
- Operations Oversight
- Staff Scheduling
- Administrative Management
- Program Optimization
- Recruitment and Hiring
- Performance Assessment
- Sales Promotion
- Business Leadership
- Decision Making
- Goal Setting
- Revenue Forecasting
- Employee Motivation
- Policy Development and Enforcement
- Customer Service Management
- Performance Evaluation and Monitoring
- Cost Reduction
- Problem Anticipation and Resolution
- Quality Assurance
- Team Development
- Records Organization and Management
Timeline
Community Outreach Worker
Los Angeles County Department of Mental Health
06.2017 - Current
Entrepreneur
Shayla Chanel Collections
06.2016 - Current
Business Owner
Shayla Chanel LLC
06.2016 - Current
Shift Supervisor
AmericasMart Atlanta
06.2013 - 08.2016
Team Leader
ASK Telemarketing
11.2012 - 11.2014
Customer Service Manager
Walmart
03.2012 - 11.2016
Volunteer
Montgomery Zoo
03.2005 - 08.2006
Master Of Business Administration -
University of The People
Bachelor of Arts - General Studies
Southern Utah University
Associate of Arts - Business Administration
Los Angeles City College
Associate of Arts - Entrepreneurship
Los Angeles City College
Certificate of Completion - Entrepreneurship
Atlanta Career Center
Associate of Applied Science - Business Administration And Management
Virginia College - Birmingham
Certified Nursing Assistant -
Lucas Allied Health Training Institute
High School Diploma -
George Washington Carver High School