DeSheda LeMott
Dallas,TX
Summary
Accomplished Goal-driven Sales Management professional bringing13-years career history in sales and proven track record of strategic business growth offering high performance leading development and implementation of superior sales strategy. Skilled at aiding in product marketing efforts. Demonstrated expertise in team leadership and development. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships.
Overview
7
7
years of professional experience
Work History
Sales Manager
AT&T Mobility
Richardson, TX
06.2016 - 04.2023
- Managed daily operations of sales department, including supervision of staff members.
- Coached, developed and motivated team to achieve revenue goals.
- Implemented process changes designed to streamline workflow within the department.
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Resolved customer complaints regarding sales and service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Bachelor of Science - Real Estate
Dallas College
Richardson, TX12-2024
Associate of Science - Business Administration
Remington College - Baton Rouge
Baton Rouge, LA04-2008
Skills
- Strategic Planning
- Sales Tracking
- Sales Planning
- Solution Selling
- Consultative and Relationship Selling
- Sales Process
- Consultative Sales
- Brand-Building Strategies
- Strategic Account Development
- Sales Team Training
- Sales Reporting
- Performance Management
- KPI Analysis
- Order Management
- Revenue Forecasting
- Direct Sales
- Sales Presentations
- Product and Service Management
- Persuasive Negotiations
- Promotional Sales Events
- Rapport and Relationship Building
- CRM Software
- Sales Coaching
- Operations
- Sales Operations
- Fortune 500 Company Sales Background
- Goal Setting
- Resolution-Oriented
- Product Knowledge
- Prospecting Skills
- Excellent Communication Skills
- Exceeds Sales Goals
- Team Oversight
- Social Media Savvy
- Multidisciplinary Team Leadership
- Exceptional Multi-Tasker
- Verbal and Written Communication
- Sales Expertise
- Salesforce
- Superb Time Management
- Sales Strategy Development
- Relationship Building
- KPI Tracking
Accomplishments
- Top sales manger 5 consecutive months with continues growth month over month. Top Leadership award
- Development award. created and managed a team of agents to ensure sales went through smoothly and commission was paid out properly by creating center wide spiffs.
Timeline
Sales Manager
AT&T Mobility
06.2016 - 04.2023
Bachelor of Science - Real Estate
Dallas College
Associate of Science - Business Administration
Remington College - Baton Rouge