Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Deshell Clark

Sherman Oaks,CA

Summary

Committed worker with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Cafe Landwer
Beverly Hills, CA
08.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Food Runner

Park Hyatt Aviara Resort
Carlsbad, CA
07.2022 - 07.2023
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Offered insight into menu items to answer customer questions.
  • Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted guests with friendliness and professionalism.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Stocked service stations with ice, napkins and straws.

Wedding Catering

Trademark Venues
Oceanside, CA
10.2022 - 03.2023
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
  • Prepared dishes for catering events or during high-volume shifts.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Filled in for absent workers by performing wide variety of food service work.
  • Removed trash and cleaned kitchen garbage containers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.

Server

Chilis's Bar and Grill
Oceanside, CA
07.2020 - 07.2022
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Explained menu items, describing ingredients and cooking methods upon request.

Pizza Delivery Driver

Pizza Hut
Oceanside, CA
01.2018 - 01.2019
  • Greeted customers upon arrival, took orders and provided product knowledge.
  • Prepared pizzas according to customer specifications.
  • Ensured all food safety regulations were followed during preparation process.
  • Loaded delivery vehicle with orders and ensured accuracy of order items.
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Assisted customers with questions or complaints regarding their orders.
  • Processed cash and credit and debit payments accurately using point-of-sale system.
  • Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
  • Performed daily vehicle inspections prior to leaving for deliveries.
  • Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
  • Managed inventory levels of food items used for pizzas ensuring adequate stock at all times.
  • Received incoming shipments from vendors verifying quality and quantity of products received.
  • Adhered to company policies and procedures as outlined in employee handbook.
  • Followed proper sanitation protocols when handling food products on the job.
  • Answered phone calls from customers placing takeout orders.
  • Stocked shelves with fresh ingredients needed for pizza making process.
  • Updated menu boards regularly with new specials being offered.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Navigated urban and rural delivery routes and delivered food items at or before quoted times.
  • Maintained clean traffic record and kept vehicle clean and in top operating condition.
  • Collected tips from customers through hands-free electronic methods.
  • Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Analyzed customer address to determine best route for timely delivery.
  • Navigated local streets and highways with ease using GPS system.

Education

Bachelor of Arts - Art and Film

California State University San Marcos
San Marcos, CA
05.2022

Skills

  • Order Management
  • Beverage Preparation
  • Food Delivery
  • Anticipating Customer Needs
  • Effective Multitasking
  • Bussing Tables
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Cleaning and Sanitizing
  • Menu Memorization
  • Problem Detection and Resolution
  • Glass Polishing
  • Physical Stamina
  • Condiment Restocking
  • Table Setting
  • Clear Communication
  • Flexible and Adaptable
  • Silverware and Glassware Restocking
  • Table Bussing
  • Conflict Resolution
  • Safe Food Handling
  • Food Service
  • Special Dietary Requirements
  • Effective Customer Upselling
  • Point of Sale (POS) System Operations
  • Check Payment Processing
  • Liquor, Wine and Food Service
  • Service-Oriented
  • Transactions and Cash Handling
  • Menu Recommendations

Affiliations

Academic Societies: Alpha Lamda Delta, National Socitey of Collegiate Scholars

Certification

  • RBS: 2022
  • Food Handler: 2022

Timeline

Server

Cafe Landwer
08.2023 - Current

Wedding Catering

Trademark Venues
10.2022 - 03.2023

Food Runner

Park Hyatt Aviara Resort
07.2022 - 07.2023

Server

Chilis's Bar and Grill
07.2020 - 07.2022

Pizza Delivery Driver

Pizza Hut
01.2018 - 01.2019

Bachelor of Arts - Art and Film

California State University San Marcos

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Deshell Clark