DeShell Smith
Cincinnati,OH
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Midwest Eye Center
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Schedule Coordinator
Otterbein Senior Life
08.2022 - 01.2023
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
Customer Service Representative
Walmart
02.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor In Education - Education
Miami University
Oxford, OH05.2031
High School Diploma -
Mt Healthy HighSchool
Cincinnati, OH06.2021
Timeline
Call Center Representative
Midwest Eye Center
01.2023 - Current
Schedule Coordinator
Otterbein Senior Life
08.2022 - 01.2023
Customer Service Representative
Walmart
02.2020 - 08.2022
Bachelor In Education - Education
Miami University
High School Diploma -
Mt Healthy HighSchool