De'Shi Atkins

- Effectively communicated flight information, gate changes, and delays to passengers, maintaining passenger satisfaction and minimizing disruption.

- Collaborated with the flight crew and ground staff to ensure a smooth and efficient boarding process, adhering to strict safety regulations.

- Handled passenger complaints and resolved issues, escalating to supervisors when necessary.

- Maintained accurate records of passenger information, ensuring compliance with data protection regulations.

- Participated in ongoing training and professional development programs to stay updated on airline policies and procedures.

- Assisted passengers with reservations, ticketing, and changes to travel itineraries.

- Provided information on flight schedules, baggage policies, and other travel-related inquiries.

- Handled customer complaints and resolved issues, ensuring passenger satisfaction.

- Assisted passengers with special needs, including wheelchair assistance and ensuring accessibility throughout the airport.

- Collaborated with airport personnel, including security personnel and ground staff, to ensure a seamless travel experience for passengers.

- Processed lost and found items, coordinating with passengers to return lost belongings.

- Contributed to a positive team environment, promoting teamwork and providing support to colleagues when needed.

1. Terminal Operations Management:

- Supervise and provide leadership to terminal staff, including scheduling, training, and performance evaluation.

- Develop and implement operational strategies to optimize productivity and efficiency within the terminal.

- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

- Coordinate inbound and outbound shipments, ensuring accurate documentation and timely transfers to appropriate carriers.

- Oversee inventory management, maintaining accurate records and minimizing discrepancies.

2. Safety and Compliance:

- Establish and enforce safety protocols and procedures, ensuring compliance with all relevant regulations.

- Conduct regular safety and security inspections and audits to maintain a safe working environment.

- Stay updated on industry regulations and best practices, making necessary adjustments to operations to remain compliant.

3. Customer Service:

- Foster positive relationships with customers, addressing inquiries, complaints, and resolving any issues that may arise.

- Collaborate with various stakeholders, such as carriers and logistics partners, to ensure smooth operations and timely delivery of goods.

- Proactively communicate with customers regarding shipment status updates, delays, and other relevant information.

- Accurately processed and filled prescriptions, ensuring the correct medication, dosage, and labeling.

- Prepared sterile products, including IV medications, in compliance with best practices and safety guidelines.

- Conducted inventory management, assisting with ordering and restocking medications and supplies.

- Provided exceptional customer service, addressing patient inquiries and concerns promptly and professionally.

- Assisted in conducting medication therapy management sessions, ensuring patients understood their medication regimens and any potential side effects.

- Collaborated with pharmacists and healthcare providers to resolve any medication-related issues or conflicts.

- Supervised a team of 8 pharmacy technicians, providing guidance, training, and performance feedback.

- Oversaw daily pharmacy operations, including prescription processing, verifying insurance information, and ensuring accurate and timely medication dispensing.

- Reviewed and resolved medication-related issues, including drug interactions and potential conflicts.

- Maintained and updated medication and inventory records, coordinating with suppliers to ensure an adequate supply of pharmaceuticals.

- Collaborated with pharmacists and healthcare providers to address any medication-related inquiries or concerns from patients.

- Conducted regular audits to ensure compliance with pharmacy regulations, including controlled substance inventory audits.

- Trained and mentored new pharmacy technicians, ensuring they adhere to pharmacy policies, safety protocols, and ethical standards.

- Assisted in the implementation of new pharmacy software systems, working closely with the IT department to ensure a smooth transition.

• Managed accounts to retain existing relationships and grow share of business.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Tennessee Fund

- Assisted in the planning and execution of athletic fundraising initiatives, including donor campaigns and events.

- Developed and maintained relationships with key stakeholders, including athletic boosters and alumni, through effective communication and personalized engagement.

- Managed donor databases, ensuring accurate and up-to-date information to track donations and communicate with supporters.

- Assisted in the creation and implementation of digital marketing strategies, including social media campaigns and email newsletters, to raise awareness and enhance donor engagement.

- Coordinated fundraising events, including logistical arrangements, volunteer management, and budget tracking.

- Conducted research on potential fundraising opportunities and grant applications to support athletic programs.

- Provided administrative support to the athletic development team, including data entry, donation acknowledgment, and donor correspondence.

- Attended department meetings and training sessions to enhance skills and stay updated on best practices in athletic fundraising.

- Assisted in fundraising efforts, including soliciting donations, coordinating sponsorship opportunities.

Event Management

- Assisted in the planning and execution of athletic events, including tournaments, games, and competitions.

- Coordinated logistics and ensured all necessary equipment, facilities, and vendors were secured for each event.

- Assisted in creating event schedules and timelines, ensuring smooth operations and adherence to established procedures.

- Assisted in developing marketing and promotional materials to increase event attendance and engagement.

- Contributed to the management of event budgets, tracking expenses and ensuring cost-effective decisions were made.

- Assisted in on-site event management, including set-up, participant check-in, and coordination of staff and volunteers.

- Collaborated with other departments to ensure seamless integration of event logistics, such as security, catering, and facilities management.

- Conducted post-event evaluations and gathered feedback from participants, staff, and spectators to improve future events.

- Developed and implemented tactical drills and training sessions to enhance players' technical skills, decision-making abilities, and understanding of the game.

- Conducted player assessments and provided individualized feedback to help players improve their strengths and address weaknesses.

- Created and executed player development plans, tracking progress and adjusting strategies accordingly.

- Fostered a positive team culture through effective communication, motivation, and encouragement.

- Worked closely with coaching staff to align training methodologies and long-term development strategies.

- Assisted in talent identification and scouting efforts, evaluating potential recruits for the program.

- Developed a comprehensive inventory management system, accurately accounting for all football equipment and ensuring timely reordering and replacement.

- Collaborated with coaching staff and trainers to provide customized equipment to meet the specific needs of each player, ensuring safety and optimal performance.

- Oversaw the fitting process for players, ensuring proper sizing for helmets, pads, and other protective gear.

- Maintained equipment cleanliness and performed regular inspections to identify and resolve any potential safety issues.

- Managed repairs and organized equipment maintenance schedules to maximize longevity and usability.

- Assisted in coordinating team travel, managing equipment packing, transportation, and setup at away games and tournaments.