Summary
Overview
Work History
Education
Skills
Timeline
Intern

Deshieyiea Johnson

Houston,TX

Summary

Authorized to work in the US

Honest, ethical and skilled in customer service and customer support. Excellent computer skills and familiarity with researching and data entry,

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Remote Pre-enrollment Specialist

Willis Towers Watson Via Benefits
08.2022 - Current
  • Help find resources for our participants who are preparing to enroll, including verifying/updating profile information, helping participants navigate our website, and explaining the basics of Medicare coverage.
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered and reviewed customer data.
  • Reviewed statistic enrollment data and prepared reports.
  • Remained impartial in order to advise clients based on circumstances.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Created and followed call scripts and flows to maximize effectiveness.

Amazon Delivery Driver

CNS Logistics LLC
12.2021 - 03.2022
  • Load and unload vans
  • Deliver to costumer
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Created and submitted delivery and DOT logs.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Planned delivery routes and most efficient methods of distribution.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

FC Associate

Amazon
08.2020 - 06.2021
  • Completes shipments by processing and loading orders
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
  • Problem solving, PIT
  • License
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Read and analyzed work orders to verify consistency with merchandise information.
  • Transported packed items onto delivery vehicles, updating tracking database once loaded.
  • Followed procedures at all times for personal and team safety.
  • Picked and packed order items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Added packed boxes to conveyor belts for movement to shipping stations.

Extended Day Teacher

Madden Elementary
08.2017 - 04.2020
  • Supervise during Extended Day hours in the morning until the teacher arrives and from the end of the school day until 6:00 P.M
  • Or until all students are picked up
  • Ordering Files
  • Planned fun and engaging activities to keep students occupied and provide additional learning opportunities.
  • Developed special events for students and parents.
  • Utilized approved behavior management strategies to maintain discipline.
  • Communicated openly with program leadership to maximize success of all care activities.
  • Kept all students in care safe and supported individual needs.
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Prepared food and served meals and refreshments to Number children.
  • Provided individual and group teaching to Number students to motivate and instill enthusiasm for learning.
  • Used Software to record and maintain attendance records and progress notes.
  • Built positive relationships with parents to involve families in educational process.
  • Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
  • Established and enforced rules of behavior to drive social development and maintain positive interactions.

Receptionist/Appointment clerk

DARS
09.2015 - 07.2017
  • Speaking-Talking to others to convey information effectively
  • Active listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Service orientation- Actively looking for ways to help people
  • Time management- Managing one's own time and the time of others
  • Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
  • Schedule appointments team member performing cashier duties, product assistance and cleaning
  • Documented all calls and inquiries in computer system.
  • Provided accurate information and answered any questions regarding services or products.
  • Answered approximately Number calls per day regarding appointment requests, concerns and inquiries.
  • Called potential customers by following calling list set forth by managers.
  • Operated multi-line telephone system to independently handle over Number calls each day.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Assisted office team by making phone calls, copies and appointments.
  • Acted as first point of contact and set appointments for prospective clients.

Education

High school diploma - General Studies

George Bush High School
06.2016

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Skills

  • Teamwork, Planning and organizing, Problem-Solving, Customer Service (2 years), Communications
  • (1 year), Computer literacy, Personnel Management, Child Care, Day Care, Childcare Provider
  • Early Childhood Education
  • Toddler Care
  • Infant Care
  • Cleaning Experience
  • Childcare
  • Problem-solving
  • Team Work
  • Reliability
  • Flexibility
  • Teaching
  • Organizational Skills
  • Caregiving
  • Classroom Management
  • Delivery Driver Experience
  • Certifications and Licenses
  • Managing behavior in elementary school classrooms
  • Full results: Highly Proficient
  • Customer Focus & Orientation — Highly Proficient
  • Responding to customer situations with sensitivity
  • Logic & Critical Thinking — Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Insurance Coverage Verification
  • Eligibility Requirements
  • Asset Protection
  • Explaining Benefits
  • Team Meetings
  • Enrollment Procedures
  • Requirements Reviews
  • Medicare Compliance
  • Open Enrollment
  • Insurance Eligibility
  • Call Center Customer Service

Timeline

Remote Pre-enrollment Specialist

Willis Towers Watson Via Benefits
08.2022 - Current

Amazon Delivery Driver

CNS Logistics LLC
12.2021 - 03.2022

FC Associate

Amazon
08.2020 - 06.2021

Extended Day Teacher

Madden Elementary
08.2017 - 04.2020

Receptionist/Appointment clerk

DARS
09.2015 - 07.2017

High school diploma - General Studies

George Bush High School

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Deshieyiea Johnson