DeShila Jones
Youngstown,OH
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
9
9
years of professional experience
Work History
Shift Leader
Marco's Pizza
Youngstown, OH
08.2016 - 04.2022
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Customer Service Cashier
Ollie's Bargain Outlet
Boardman, OH
05.2014 - 10.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
Shift Leader
Dunkin' Donuts Franchising
Youngstown, OH
08.2013 - 07.2016
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly and professionally.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Associate in Information Technology -
ITT Technical Institute - Cleveland
Cleveland, OH05-2010
Skills
- Production Scheduling
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
- Conflict Resolution
- Decision-making capabilities
- Creative Problem-Solving
- Team Leadership
- Assigning Work
- Staff Training and Development
- Motivational Leadership
- Rules Enforcement
- Positive Attitude
- Shift Paperwork Completion
- Sales and Upselling
- Policy and Procedure Enforcement
- POS System Operation
- Cash Handling
Timeline
Shift Leader
Marco's Pizza
08.2016 - 04.2022
Customer Service Cashier
Ollie's Bargain Outlet
05.2014 - 10.2016
Shift Leader
Dunkin' Donuts Franchising
08.2013 - 07.2016
Associate in Information Technology -
ITT Technical Institute - Cleveland