Deshon Chavez
Colorado Springs,Co
Summary
Motivated food serving professional with8+ years food and beverage experience in casual and fine dining. Outgoing Cocktail Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Dynamic restaurant professional with8+ years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Overview
12
12
years of professional experience
Work History
Head Server
Juicy Seafood
01.2022 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Head Server
Burnt Toast
06.2022 - 04.2024
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Cultivated warm relationships with regular customers.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
SERVER
BUTTERMILK COLORADO SPGS, CO
05.2021 - 02.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
COCKTAIL SERVER
PHANTOM CANYON BREWING COLORADO SPGS, CO
05.2021 - 10.2021
- MAINTAINED ACCURATE CASH HANDLING PRACTICES WHILE EFFICIENTLY SERVING CUSTOMERS
- RECOMMENDED AND SERVED ALCOHOLIC BEVERAGES TO PATRONS DURING HIGH-VOLUME SHIFTS
- SUGGESTED COCKTAIL CHOICES BASED ON CUSTOMER PREFERENCE, DAILY SPECIALS AND INVENTORY AVAILABILITY
- MET OR EXCEEDED SALES TARGETS ON CONSISTENT BASIS WITH PROACTIVE PROMOTIONAL STRATEGIES AND DESSERT MENTIONS
- PROVIDED EXCEPTIONAL SERVICE TO HIGH VOLUME OF DAILY CUSTOMERS
SERVER
CRAZY BROTHERS DINER COLORADO SPRINGS, CO
09.2018 - 05.2019
- MAINTAINED TABLE SETTINGS BY REMOVING COURSES, REPLACING UTENSILS AND REFILLING BEVERAGES PROMPTLY
- SATISFIED CUSTOMERS BY KEEPING DRINKS TOPPED OFF AND ANTICIPATING NEEDS SUCH AS CONDIMENTS AND EXTRA NAPKINS
- MAXIMIZED TEAM PERFORMANCE BY TRAINING NEW EMPLOYEES ON PROPER FOOD HANDLING, GUEST EXPECTATIONS AND RESTAURANT PROTOCOLS
- OPERATED POS TERMINALS TO INPUT ORDERS, SPLIT BILLS AND CALCULATE TOTALS
- MANAGED CLOSING DUTIES, INCLUDING RESTOCKING ITEMS AND RECONCILING CASH DRAWER
- ASSISTED INDIVIDUALS IN SELECTING MEAL OPTIONS, INCLUDING ENTREES AND DESSERTS AND RECOMMENDED ALTERNATIVE ITEMS FOR THOSE WITH FOOD ALLERGIES AND GLUTEN INTOLERANCES
BARTENDER/COCKTAIL WAITER
OLD CHICAGO COLORADO SPRINGS, CO
06.2013 - 05.2021
- MAINTAINED FULL KNOWLEDGE OF BAR AND MENU ITEMS AND MADE RECOMMENDATIONS
- DELIVERED QUALITY FOOD AND BEVERAGE SERVICE TO GUESTS IN A RESPONSIBLE MANNER
- CHANGED BEER KEGS
- DEVELOPED VARIETY OF MENU ITEMS CATERING TO CUSTOMERS WITH FOOD ALLERGIES AND DIET RESTRICTIONS SUCH AS GLUTEN-FREE AND VEGAN ITEMS
Education
High School Diploma -
Vista Ridge High School
Colorado Springs, CO05-2013
Skills
- Highly responsible and reliable
- Works well under pressure
- Extensive hospitality background
- Exceptional interpersonal skills
- Mathematical aptitude
- Master of sales techniques
- Cooperative team member
- Computer proficient
- Quick learner
- Strong verbal communication
- Food and beverage handling expert
- High-volume dining
- Menu memorization
- Menu knowledge
- Safe food handling
- Team management
- Team supervision
- Guest relations
- Complaint resolution
- Staff motivation
- Staff training
- High volume dining
- Service prioritization
- Order accuracy
- Reservation management
- Food inspection
- Wine service
- Service recovery
- Bar terminology
- Wine pairing
Timeline
Head Server
Burnt Toast
06.2022 - 04.2024
Head Server
Juicy Seafood
01.2022 - Current
SERVER
BUTTERMILK COLORADO SPGS, CO
05.2021 - 02.2022
COCKTAIL SERVER
PHANTOM CANYON BREWING COLORADO SPGS, CO
05.2021 - 10.2021
SERVER
CRAZY BROTHERS DINER COLORADO SPRINGS, CO
09.2018 - 05.2019
BARTENDER/COCKTAIL WAITER
OLD CHICAGO COLORADO SPRINGS, CO
06.2013 - 05.2021
High School Diploma -
Vista Ridge High School
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