Deshon Stephens
Humble,TX
Summary
Dynamic 5G Expert with a proven track record at Asurion, excelling in critical thinking and excellent communication. Demonstrated leadership in managing complex projects and fostering team collaboration. Skilled in Microsoft Office and adept at building effective working relationships, significantly enhancing project outcomes and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
5g Expert
Asurion
10.2017 - 06.2024
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Communication Technician Level 3
Comcast
10.2007 - 07.2018
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Provided training to customers to enhance use and understanding of network systems.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
Education
Cybersecurity -
University of Maryland - College Park
College Park, MDCertification - Data Engineering
IBM
06.2024
Diploma -
Forest Brook High School
Houston, TX05.2003
Skills
- Critical Thinking
- Problem-Solving
- Friendly, Positive Attitude
- PPE use
- Multitasking
- Self-Directed
- Relationship Building
- Dependable and Responsible
- Cultural Awareness
- Good Telephone Etiquette
- Team building
- Active Listening
- Microsoft Office
- Supervision and leadership
Certification
Data Engineering
Timeline
5g Expert
Asurion
10.2017 - 06.2024
Communication Technician Level 3
Comcast
10.2007 - 07.2018
Cybersecurity -
University of Maryland - College Park
Certification - Data Engineering
IBM
Diploma -
Forest Brook High School