DESHONDA WISEMAN
HUMBLE,US
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
ResultsCX
Mobile, Al
08.2022 - Current
- On-site training was provided by me
- Answer all incoming calls promptly and manage them both effectively and efficiently
- Conduct research to provide the most effective solution to resolve customer issues
- Document all calls
- Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
- Work to achieve daily team quality and customer satisfaction goals.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Troubleshot technical issues related to products or services.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
Caregiver
SYNERGY HomeCare
Houston, TX
06.2017 - 12.2020
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
- Made appointments for clients and accompanied them to them
- Ran errands for customers, including grocery shopping and other essentials
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
Caregiver
Girling Personal Care
Bellaire, TX
03.2012 - 03.2017
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
- Ran errands for customers, including grocery shopping and other essentials
- Helped residents prepare for activities and social events
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
- Developed strong bonds with clients in order to provide emotional support and companionship.
Instock Associate
Super Target
Humble, Humble
05.2008 - 02.2011
- Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on a regular basis
- Kept an eye on customers for signs of security issues and reported them to management
- Helped customers sign up for store loyalty programs and explained the benefits in detail
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- Helped customers by answering their questions and completing their requests.
Education
High School -
Waltrip High School
01.2000
Skills
- Money handling abilities
- Microsoft Office Suite proficiency
- Correspondence composition
- Outstanding communication skills
- Multi-line phone talent
- Shipping procedures understanding
- Documentation and reporting
- Credit card processing
- Exemplary work ethic
- Order fulfillment
- Warehousing functions
- Stocking and replenishing
- Information Verification
- Call Control
- Customer Relations
- CRM Software
- Inbound Customer Service
- Returns processing
- Billing Inquiries
- Problem Resolution
- Returns and exchanges
- Documentation And Reporting
- Order Placement
- Customer Service
- Information Updates
- Payment Processing
Timeline
Customer Service Agent
ResultsCX
08.2022 - Current
Caregiver
SYNERGY HomeCare
06.2017 - 12.2020
Caregiver
Girling Personal Care
03.2012 - 03.2017
Instock Associate
Super Target
05.2008 - 02.2011
High School -
Waltrip High School