DeShonda Wiseman
Humble,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Agent Services Representative
Results
Mobile, AL
08.2022 - 05.2024
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Answer all incoming calls promptly and manage them both effectively and
efficiently. - Document all calls
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
Caregiver
SYNERGY HomeCare
06.2017 - 12.2020
- Proving attention to client's non-medical needs, including companionship and social engagement
- Light housekeeping ,meal preparation and medication reminders.,
- Keeping merchandise organized and assessable
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Caregiver/Personal Assistant
Girling
05.2011 - 04.2017
- Responsibilities preparing meals,running errands,shopping,preforming light housekeeping
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Shipping and Receiving Clerk
Super Target Warehouse
Humble, TX
06.2007 - 01.2011
- Checking in vendors, unloading the truck
- Delivering accurate product placement, pricing, and labels
- Providing fast, fun and friendly service
- Responding to guest concerns quickly and accurately.
Education
Diploma -
Waltrip High School
Skills
- Problem-solving
- Active listening
- Time management
- Adaptability
- Call center experience
- Patience
- Payment Processing
Product knowledge
- Information Security
- Scheduling
Timeline
Agent Services Representative
Results
08.2022 - 05.2024
Caregiver
SYNERGY HomeCare
06.2017 - 12.2020
Caregiver/Personal Assistant
Girling
05.2011 - 04.2017
Shipping and Receiving Clerk
Super Target Warehouse
06.2007 - 01.2011
Diploma -
Waltrip High School
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