DeShonda Wiseman
Humble,TX
Summary
Experienced with client support and service. Uses effective communication to resolve inquiries and manage client interactions. Track record of problem-solving and ensuring client satisfaction.
Overview
17
17
years of professional experience
Work History
Agent Services Representative
Results
08.2022 - 05.2024
- Provide outstanding customer service by employing active listening and advanced problem-solving skills to address and resolve customer inquiries promptly
- Process inbound communications, including phone calls, emails, and chats, to enroll customers in products and services while ensuring accurate documentation and record maintenance
- Deliver tailored advice and support to customers, catering to individual requirements and preferences to improve overall service experience
- Contribute to team development by training new staff on company procedures, policies, and service offerings, reinforcing a knowledge base for exceptional customer engagement
Caregiver
SYNERGY HomeCare
06.2017 - 12.2020
- Delivered comprehensive non-medical care to clients, focusing on personal companionship and promoting social interaction
- Executed household tasks such as cleaning and meal preparation, ensuring a well-organized living space for client comfort
- Ensured a hygienic and secure environment, contributing to the prevention of health risks and supporting clients' well-being
- Provided assistance with daily living activities and managed medication schedules, upholding clients' dignity and adhering to health care protocols
Caregiver/Personal Assistant
Girling
05.2011 - 04.2017
- Developed personalized care plans in collaboration with healthcare professionals, enhancing client support and well-being
- Coordinated patient appointments and transportation, achieving timely attendance to medical and personal engagements
- Crafted and served balanced, nutritious meals adhering to clients' dietary requirements, contributing to their health maintenance
Shipping and Receiving Clerk
Super Target Warehouse
06.2007 - 02.2013
- Managed inventory reception and product distribution, ensuring efficient unloading and precise placement within the facility
- Executed accurate pricing and labeling of merchandise, maintaining high standards of organizational efficiency
- Addressed customer inquiries and resolved issues promptly, delivering a consistently high level of service
Education
High School Diploma - All
Waltrip High School
05.2000
Skills
- CRM Software
- Dispute Resolution
- Building Rapport
- Complaint Handling
- Call Center Experience
- Escalation Management
- Payment Processing
- Assertiveness
- Typing Speed
- Customer Focus
- Product Knowledge
- Information Security
- Scheduling
- Communication
- Active Listening
- Problem-Solving
- Empathy
- Patience
- Computer Literacy
- Strong negotiation skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Documentation
- Appointment scheduling
Timeline
Agent Services Representative
Results
08.2022 - 05.2024
Caregiver
SYNERGY HomeCare
06.2017 - 12.2020
Caregiver/Personal Assistant
Girling
05.2011 - 04.2017
Shipping and Receiving Clerk
Super Target Warehouse
06.2007 - 02.2013
High School Diploma - All
Waltrip High School
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