As a professional with over 10 years of customer service experience the objective is to obtain a position as a detail-oriented team player with strong organizational skills. Skilled at identifying the needs of a business/ customers and implementing effective solutions. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Deshon Gunby
Atlanta,GA
Summary
Overview
9
years of professional experience
1
Certification
Work History
European Collision Center (ECR)/ Crash Champions
Estimator
12.2022 - 06.2023
Job overview
- Manage up to 45 customer accounts at a time throughout the intake and repair process
- Assist in managing phonelines by filtering through an average of 95 calls per day
- Successfully deliver 5-10 fully repaired dealer and customer cars per week
- Prepare all estimates in a manner that enables the organization to achieve profit using CCC1 and Mitchell
- Assist shop in closing over $500k per month in sales
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety and value
- Review initial estimates and write/lock final estimates: write complete estimates after full disassembly and damage evaluation, and lock final estimates
- Collaborate with Parts Managers to source, order and track parts in a timely manner
- Conduct quality checks: Manage each repair throughout the process and ensure quality standards by performing in-process QC; pull and review all data procedures for/with Body Technicians and conduct post scans
- Ensure DRP compliance by regarding all aspects of the repair and conduct carrier specific audits
- Pre-close the final repair order: Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are completed.
MotorCars of Atlanta
Parts Counter Salesperson
02.2022 - 11.2022
Job overview
- Execute and analyze part orders and customer requests from start to finish
- Provide high level service to both internal and external customers
- Read and understand the parts catalog when looking up/ speaking to specific parts
- Troubleshoot unique parts issues such as order custom parts and locate rare parts
- Provide Administrative support to overall parts department including but not limited to inbound and outbound calls, and managing phones and email
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
- Research/report price quotes and other information to customers using Dealer Track and XTime software
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
LKQ
Delivery Driver
11.2021 - 02.2022
Job overview
- Confirmed, unloaded, and verified product orders with customers using internal system
- Assisted sales and accounting in tracking of outbound, return, and salvage orders
- Obtained confirmation signature and payment from customers
- Made proper notations on manifests and provide receipts on parts being returned to the warehouse
- Picked up buy-out purchase orders from vendors on vendor 'fill in' purchase orders and delivers parts back to the warehouse or customer
- Collected accounts receivable when necessary
- Operated company vehicles to 25+ delivery sites each day
- Physically loaded company truck at the branch and verify the condition of the truck, the manifest and other paperwork associated with deliveries.
Porsche Atlanta Perimeter
Sales Porter
05.2018 - 02.2020
Job overview
- Assisted sales in any job-related duties
- Executed off site tasks for management
- Delivered vehicles to multiple locations
- Worked closely with parts, sales, and service to ensure company requirements were being met for each department
- Troubleshot administrative issues for management.
Nalley BMW
Porter/ Valet
01.2016 - 05.2018
Job overview
- Executed errands and shuttled customers' vehicles as necessary
- Moved vehicles in the lot to and from the building
- Maintained cleanliness of vehicles and shop
- Provided support to other departments and employees as necessary
- Maintained a courteous and friendly rapport with both internal and external customers.
Atlanta Classic Cars/ RBM of Atlanta
Delivery Driver
05.2014 - 12.2015
Job overview
- Executed errands and shuttled customers' vehicles as necessary
- Moved vehicles in the lot and to and from the building
- Maintained cleanliness of vehicles and shop
- Provided support to other departments and employees as necessary.
Education
Clayton State UniversityMorrow, GA
Bachelor of Arts from Sports Management
12.2014
University Overview
Green Pastures AcademyDecatur, GA
High School Diploma
01.2009
University Overview
Skills
- Data Collection
- Client/Account Management
- Quality Control
- Inventory/Change Order management
- Vendor Management
- Automotive software (Dealer Track, Xtime, CC1 Mitchell Estimating Software)
- Cost Estimation
- Vendor relationships
Certification
- AT&T Test Qualified - Wire Technician
- Cobra Test Qualified- Gas Controller
Hobbies and Interests
Hobbies and Interests
- Cars
- Motorcycles
- Economics
- Investing and Crypto
- Meeting new people
- Video games
- Psychology
- Technology
- Travel
- Music
- Film
Timeline
Estimator
European Collision Center (ECR)/ Crash Champions
12.2022 - 06.2023
Parts Counter Salesperson
MotorCars of Atlanta
02.2022 - 11.2022
Delivery Driver
LKQ
11.2021 - 02.2022
Sales Porter
Porsche Atlanta Perimeter
05.2018 - 02.2020
Porter/ Valet
Nalley BMW
01.2016 - 05.2018
Delivery Driver
Atlanta Classic Cars/ RBM of Atlanta
05.2014 - 12.2015
Clayton State University
Bachelor of Arts from Sports Management
Green Pastures Academy
High School Diploma
- AT&T Test Qualified - Wire Technician
- Cobra Test Qualified- Gas Controller
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