Deshonn Brown
Omaha,Nebraska
Summary
Highly skilled and dedicated worker with three years of experience in the hospitality industry. Seeking a position where I can utilize my exceptional customer service skills, extensive knowledge of socials skills, and ability to create a welcoming atmosphere to customers or fellow employees.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Hilton
Omaha, Nebraska
08.2021 - 06.2024
- Demonstrated expertise in crafting a wide variety of cocktails, utilizing knowledge of various spirits, mixers, and garnishes
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations and providing an appealing environment for guests
- Interacted with customers in a friendly and professional manner, ensuring their needs were met promptly and their experience was enjoyable
- Collaborated with the bar manager to create new cocktail recipes and specials, resulting in increased sales and customer satisfaction
- Efficiently handled cash transactions and operated the point-of-sale (POS) system accurately.
Server
Little Piggy Catering
Omaha, Nebraska
05.2022 - 12.2022
- Provided exceptional service at weddings and special events, ensuring guest satisfaction and exceeding their expectations
- Assisted in setting up and arranging banquet tables, decorations, and beverage stations according to event specifications
- Worked closely with the catering team to coordinate food and beverage service, ensuring seamless execution and timely delivery
- Demonstrated excellent knowledge of menu items, ingredients, and allergens, helping guests make informed choices
- Responded to guest inquiries, resolved issues, and maintained a positive and professional demeanor throughout the events.
Housekeeper
Mystic Lake Casino
06.2015 - 09.2018
- Clean and maintain guest rooms, public areas, and back-of-house areas according to established standards and procedures
- Perform thorough cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces
- Ensure that all assigned areas are cleaned promptly and efficiently, meeting the expectations of guests and management
- Restock and replenish amenities, towels, linens, and other supplies in guest rooms and public areas
- Follow safety protocols and guidelines to maintain a clean and hazard-free environment for guests and fellow employees
- Handle lost and found items appropriately, documenting and reporting any valuable or sensitive items to the supervisor.
Education
Bachelor's Degree - Sports Marketing
University of South Dakota
Vermillion, SD01.2019
Skills
- Extensive knowledge of mixology
- Ability to create classic and contemporary cocktails
- Strong understanding of various types of alcoholic beverages, wines, and beers
- Excellent customer service skills
- Ability to multitask
- Work efficiently in a fast-paced environment
- Outstanding interpersonal and communication skills
- Attention to detail in preparing drinks and handling cash transactions
- Proficient in using point-of-sale (POS) systems and handling cash transactions accurately
- Payment Processing
- Beverage Preparation
- Basic accounting
- Food Service
- Food Running
- Identification verification
- Responsible Alcohol Service
- Team training and development
- Maintaining a clean bar
- Outgoing Personality
Certification
Bartending Certification, if applicable
Affiliations
- Track and Field Coach
- Former Collegiate Track and Field athlete
Accomplishments
- All-American Division 2 athlete
- Coached the national leader in high jump
Timeline
Server
Little Piggy Catering
05.2022 - 12.2022
Bartender
Hilton
08.2021 - 06.2024
Housekeeper
Mystic Lake Casino
06.2015 - 09.2018
Bachelor's Degree - Sports Marketing
University of South Dakota