DeShonna Mintz-Darby
Philadelphia,PA
Summary
Resourceful and adaptable professional with a proven track record in customer service and delivery efficiency. Achieved a high satisfaction rate of 4.95 at Amazon, showcasing commitment to customer excellence. Possesses advanced Microsoft Office skills. Experience at Ms. Mintz & Co. sharpened problem-resolution and communication abilities, ensuring client satisfaction and effective conflict resolution.
Overview
21
21
years of professional experience
Work History
Volunteer
FEAST OF JUSTICE
01.2022 - Current
- Monitor food products used by dates, best before dates, and 6 refrigeration temperatures.
- Maintained clean, neat, and operational facilities to serve program needs.
Amazon Flex Driver
INDEPENDENT CONTRACTOR
09.2020 - Current
- Completed 30,000 deliveries, meeting or exceeding delivery targets.
- Ensured accurate and on-time deliveries.
- Sustaining high customer satisfaction ratings of 4.95/5.
- Managed delivery routes efficiently, optimizing time and fuel efficiency by 67%.
- Adapted to changes in delivery schedule and customer requests with flexibility and professionalism.
- Sustained vehicle cleanliness and safety, passing all route vehicle inspections.
- Handled and resolved customer inquiries and issues related to deliveries with courtesy and efficiency.
Customer Service Specialist
MS. MINTZ & CO
10.2007 - 02.2020
- Acted as the first point of contact for customers, handling inquiries and moderating issues promptly and professionally.
- Demonstrated deep product knowledge to assist customers with product information, troubleshooting, and resolving technical issues.
- Conducted follow-up calls and emails to ensure customer satisfaction after issue resolution.
- Arranged regular training sessions to stay updated on product knowledge and customer service best practices.
- Arranged regular training sessions to stay updated on product knowledge and customer service best practices.
- Decreased poor customer satisfaction by 16.8%.
Airport Ticket Checker
PHILADELPHIA INTERNATIONALAIRPORT
08.2005 - 03.2008
- Addressed passenger inquiries, settled issues, and assisted professionally and courteously.
- Handled special requests, such as wheelchair assistance or unaccompanied minors.
- Onboarded passengers in the check-in process, ensuring necessary documentation and providing boarding passes.
- Adhered to airline and airport security protocols, ensuring the safety and security of passengers, luggage, and the overall airport environment.
Personal Care Aide
HOME HEALTH AIDE
03.2003 - 05.2005
- Accommodated clients with mobility, including transfers in and out of beds or chairs.
- Delivered attentive support and guidance to clients during walking activities, ensuring safety and assisting in the proper use of mobility aids when needed.
Education
Associates Degree - Criminal Justice
Drexel University
Business School Certificate in Medical Office and Administration -
DPT Business School
High School Diploma -
Frankford High School
Skills
- Microsoft Office Suite (Word, Powerpoint, and Excel)
- Adaptability
- Communication
- Problem Resolution
- Medical Billing and Coding Training and development
- Conflict resolution
www.linkedin.com/in/deshonna-mintz-a814022aa
Timeline
Volunteer
FEAST OF JUSTICE
01.2022 - Current
Amazon Flex Driver
INDEPENDENT CONTRACTOR
09.2020 - Current
Customer Service Specialist
MS. MINTZ & CO
10.2007 - 02.2020
Airport Ticket Checker
PHILADELPHIA INTERNATIONALAIRPORT
08.2005 - 03.2008
Personal Care Aide
HOME HEALTH AIDE
03.2003 - 05.2005
Associates Degree - Criminal Justice
Drexel University
Business School Certificate in Medical Office and Administration -
DPT Business School
High School Diploma -
Frankford High School