Deshonne Love
Fort Worth,Texas
Summary
Driven professional with a track record of leveraging technical and customer service skills to enhance operational efficiency and user satisfaction. Excelled at Southern Cross by identifying safety hazards, reducing risks by a significant margin. Renowned for exceptional customer interactions, consistently meeting delivery promises and fostering positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leak Surveyor
Southern Cross
11.2021 - Current
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Eliminated risks by correctly identifying potential safety hazards.
Cashier Helper
Goodwill
02.2018 - 03.2020
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Trained new cashier team members in customer service and money handling processes.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Pizza Delivery Driver
Papa Johns
06.2016 - 01.2018
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT11.2025
High School Diploma -
Kaufman High School
Kaufman, TX05.2015
Skills
- Customer Service
- Critical Thinking
- Technical Support and Customer Service
- Network Security
- Active Directory Management
- Hardware and Software Installation and Configuration
- Data/System security protocols
- Printer Support
- Configure Static IP Addresses
- Operating Systems
Certification
Google Technical Support Fundamentals
Google IT Support Professional
Timeline
Leak Surveyor
Southern Cross
11.2021 - Current
Cashier Helper
Goodwill
02.2018 - 03.2020
Pizza Delivery Driver
Papa Johns
06.2016 - 01.2018
Bachelor of Science - Information Technology
Western Governors University
High School Diploma -
Kaufman High School
Google Technical Support Fundamentals
Google IT Support Professional
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