Deshoran Smith
Bel Air,MD
Summary
Skilled Business Development leader offering 7 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
7
7
years of professional experience
Work History
Business Development Manager
LegalMatch
04.2022 - 09.2024
- Develop and maintain strong and trusted client relationships for all assigned accounts
- Onboard clients to their business website to explain use, functionality and purpose
- Assist clients in the management of and flow of activity within their website on a daily basis
- Become a strategic partner and advisor to the client, with hands-on account management
- Maintain a database of clients supporting activities including inbound/outbound calls and appointments
- Schedule and hold client appointments and follow-up meetings/calls in a timely manner for all assigned accounts
- Develop in depth knowledge of client performance and business needs, while discovering new business opportunities
- Resolve client escalations in a timely and professional manner.
Purchasing Assistant
DTLR
01.2023 - 01.2024
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Improved supplier relationships through regular communication and transparent dealings.
Sales Development Representative
Spectrum VoIP
12.2022 - 03.2023
- Generate business through proactive outreach to new customers via cold calling
- Quickly develop value-based business relationships with B2B customers
- Identify customer needs and requirements
- Set qualified appointments for discovery calls with the sales team
- Schedule concrete next steps with the customer and the territory specialist, typically a product demonstration
- Seamlessly transfer sales opportunities to the sales representative
- Research, qualify, manage and track leads and related sales activities
- Function competently and competitively in a fast-paced, highly transactional call-center environment that requires time management skills.
Sales Development Representative
CoConstruct
03.2021 - 10.2022
- Work closely and collaboratively with CoConstruct Account Executives, Marketing and Sales leadership to develop and implement appropriate prospecting strategies
- Conduct high volume prospecting (60-100 activities per day) to qualify leads through calls, emails, and social media
- Schedule discovery meetings for Account Executives to further assess a prospect's business and potential for partnership with CoConstruct.
Inside Sales Representative
Ferguson Enterprises, Inc.
07.2017 - 05.2019
- Work hand-to-hand with Outside Sales associates by performing the administrative functions that ensure our customer's needs are being met
- Support the Outside Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
- Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Education
BBA - Supply Chain Management
Howard University
01.2016
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Decision-Making
- Relationship building and management
- Client Relationship Building
- Strategic Planning
Personal Information
- Relocation: Anywhere
- Title: Commercial/Mechanical Inside sales
Timeline
Purchasing Assistant
DTLR
01.2023 - 01.2024
Sales Development Representative
Spectrum VoIP
12.2022 - 03.2023
Business Development Manager
LegalMatch
04.2022 - 09.2024
Sales Development Representative
CoConstruct
03.2021 - 10.2022
Inside Sales Representative
Ferguson Enterprises, Inc.
07.2017 - 05.2019
BBA - Supply Chain Management
Howard University
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