Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DeShun Allen

Balch Springs,TX

Summary

Home Health Aide with expertise in client support and exceptional organizational abilities. Proficient in clerical tasks, project assistance, and schedule coordination. Demonstrated problem-solving skills and effective time management in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Home Health Caregiver

Wellness Healthcare Solutions
DeSoto, Texas
06.2012 - Current
  • Interacted with clients in a positive manner to promote self-esteem and independence. Coordinate doctors' appointments and medication procurement.
  • Maintained client records by documenting services rendered and care plans.
  • Developed individualized treatment plans according to the client's specific needs.
  • Established positive relationships with clients through active listening and empathy.
  • Administered medications under the direction of a physician or nurse practitioner.
  • Transported clients to medical appointments or other destinations as needed.
  • Managed multiple cases at once while providing quality service within specified time frames.
  • Ensured proper nutrition was maintained by preparing meals according to dietary guidelines.
  • Encouraged development of independent living skills such as shopping and budgeting.
  • Assisted clients in maintaining a safe environment by monitoring their health and safety needs.
  • Provided emotional support to individuals dealing with physical disabilities or chronic illnesses.

Lead Customer Care Representative

Citigroup Inc
Irving, Texas
01.2010 - 11.2011
  • Provided leadership and direction to customer care team, ensuring exceptional customer service.
  • Maintained accurate records of customer interactions in the company database.
  • Assessed team's performance against agreed targets and objectives, providing feedback as required.

Education

Some College (No Degree) - Liberal Arts And Sciences

Collin County Community College
Plano, TX

Skills

  • Patient care
  • Record keeping
  • Medication administration
  • Client relationship management
  • Healthcare planning
  • Emotional support
  • Time management
  • Respite care
  • Behavioral management
  • Spiritual support and companionship
  • Psychological support

References

  • Kenyana Rivers: LPC and professional development 469-890-6844
  • Kenneth Scruggs: IT professional and former co-worker 773-398-4690
  • Christopher Redden: Pastor and mentor 214-315-5836

Timeline

Home Health Caregiver

Wellness Healthcare Solutions
06.2012 - Current

Lead Customer Care Representative

Citigroup Inc
01.2010 - 11.2011

Some College (No Degree) - Liberal Arts And Sciences

Collin County Community College

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