Results-driven professional with expertise in law enforcement and patient care. Proficient in de-escalation techniques, crime prevention, and incident documentation. Committed to enhancing community safety and trust through strong communication skills and integrity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Officer
Jacksonville Police Department
Jacksonville, AR
06.2024 - 01.2026
Responded to emergency calls and provided assistance to the community.
Conducted traffic stops and enforced state laws and local ordinances.
Prepared detailed reports on incidents and investigations for legal processes.
Participated in training sessions to enhance law enforcement skills and knowledge for effective community service.
Assisted in crime scene management and evidence collection procedures.
Safeguarded citizens through proactive crime prevention, law enforcement, and suspect apprehension.
Patrolled assigned areas to detect and prevent criminal activity.
Provided security at public events such as parades, concerts, or sporting events.
Diffused active disturbances using de-escalation techniques, ensuring safety and maintaining public order.
Patient Care Technician
St. Vincent's Hospital
Little Rock, AR
01.2023 - 06.2024
Supported nursing staff in delivering patient care tasks and daily activities to enhance overall patient experience.
Monitored vital signs and reported changes to healthcare team.
Documented patient information accurately in electronic health records system.
Assisted in transporting patients to various departments within the hospital.
Provided emotional support and companionship to patients, fostering a comforting environment during recovery.
Responded promptly to call lights and addressed requests from patients, families, and staff to ensure timely assistance.
Assisted with patient admissions, discharges and transfers.
Conducted safety rounds regularly to ensure a safe environment for patients.
Customer Service Representative
Sutter Health
Little Rock, AR
06.2022 - 01.2023
Answered incoming calls, resolving patients' inquiries to improve satisfaction and access to care.
Utilized computerized scheduling system to schedule/reschedule appointments (MRI, CT, PET CT, ultrasounds, and Dexa scans).
Communicated accurate information about insurance coverage and eligibility requirements, facilitating patients' understanding of their options.
Managed incoming calls, directing them to appropriate departments to ensure timely assistance.
Educated patients on available services to enhance their healthcare experience
Maintained confidentiality of patient information according to HIPAA regulations.
Patient Support Assistant
UAMS Medical Center
Little Rock, AR
04.2021 - 06.2022
Assisted patients with daily activities and personal care, enhancing their comfort and independence.
Managed patient records using electronic health record systems to ensure accurate and efficient information sharing.
Monitored patient vital signs and reported changes to nursing staff.
Trained new staff on patient support protocols and procedures, fostering a knowledgeable and capable team.
Recorded patient conditions and vital signs before and after medical operations.
Prepared meals according to dietary restrictions for patients on special diets.
Direct Support Professional Caregiver
Easterseals
Little Rock, AR
08.2019 - 04.2021
Assisted individuals with daily living activities and personal care routines.
Implemented engaging activities to promote social skills and emotional well-being.
Supported clients in developing life skills through structured lessons and guidance.
Communicated effectively with families regarding client progress and needs.
Documented client behaviors and care provided in daily logs accurately.
Collaborated with team members to ensure consistent care for all clients.