Desi Deleon
Yuma,AZ
Summary
Dynamic professional with a proven track record in client relations and contract negotiation, honed at Long Realty and Easterseals Blake Foundation. Excelled in delivering client-centric solutions and fostering collaborative networks, achieving notable improvements in client satisfaction and service efficiency. Expert in behavioral health knowledge and tech-savvy mindset, driving positive outcomes and streamlined processes. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Realtor
Long Realty
10.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Intake Clinician/Behavioral Health Clinician
Easterseals Blake Foundation
06.2019 - Current
- Educated clients on available community resources and coordinated referrals when necessary for additional support services.
- Provided crisis intervention services to clients experiencing acute distress, stabilizing their conditions and connecting them with appropriate resources.
- Maintained confidentiality while handling sensitive client information according to HIPAA regulations, safeguarding patient privacy rights.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual client needs, ensuring optimal outcomes.
- Conducted ongoing evaluations of clients'' progress towards treatment goals, adjusting strategies as needed for better results.
- Participated in case conferences where complex cases were discussed among peers, contributing valuable insights that informed treatment decisions.
- Promoted self-efficacy in clients by empowering them to take ownership of their mental health journeys and engage actively in treatment planning processes.
- Increased efficiency in the intake process through proactive communication with clients and interdisciplinary team members.
- Maintained up-to-date knowledge of industry trends and advancements in mental health care, continuously refining clinical skills to better serve clients.
- Streamlined referral processes by maintaining accurate records of client information, diagnoses, and treatment plans.
- Assisted with the development and implementation of training materials for new intake clinicians, promoting consistency across the team.
- Built rapport with clients by demonstrating genuine empathy and understanding during initial consultations, fostering trust from the outset.
- Enhanced client experiences by conducting thorough intake assessments and accurately documenting their needs.
- Guided clients in developing skills and strategies for dealing with problems.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Engaged clients in conversation to determine feelings and apprehensions.
Child Case Manger
Community Health Associates
08.2017 - 06.2019
- Enhanced communication between service providers, ensuring streamlined support for children and families.
- Connected families with financial assistance programs, improving their ability to meet basic needs and reduce stressors on the family unit.
- Monitored progress of children under care, adjusting case plans accordingly for maximum results.
- Cultivated a collaborative approach among social workers, therapists, teachers, and other professionals involved in a child''s care plan.
- Maintained confidentiality in all communications pertaining to clients'' personal information, protecting privacy rights as required by law.
- Offered guidance and support to parents, empowering them to make informed decisions regarding their child''s care plan.
- Assisted in the transition process when children moved between placements or services, ensuring continuity of care.
- Worked closely with schools to address educational concerns, promoting academic success for each child under care.
- Collaborated with families to create and maintain safe home environments for optimal child development.
- Provided crisis intervention and support during emergency situations, maintaining child safety and welfare at all times.
- Improved child well-being by implementing individualized case management plans.
- Served as a trusted resource for families in need, providing compassionate and knowledgeable support throughout the case management process.
- Maintained timely documentation of case activities, enabling accurate tracking of progress and outcomes.
- Conducted comprehensive assessments to identify specific needs and appropriate services for each child.
- Advocated for children''s rights in court proceedings, ensuring the best interests were always prioritized.
- Developed strong relationships with community resources to facilitate access to essential services for families in need.
- Participated in ongoing professional development opportunities to stay current on best practices in child case management field.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12.2014
Associate of Arts - General Studies
South Plains College
Levelland, TX06.2012
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy mindset
- Self-motivation and discipline
- Improvising
- Collaborative Team Player
- Verbal Communication
- Individual Counseling
- Behavioral Health Knowledge
- Teamwork orientation
- Collaborative networking
Currently in 3 bands and play drums and guitar.
Have experience with merchandising, networking, negotiating rates, maintaining strict professionalism as musician.
Timeline
Realtor
Long Realty
10.2022 - Current
Intake Clinician/Behavioral Health Clinician
Easterseals Blake Foundation
06.2019 - Current
Child Case Manger
Community Health Associates
08.2017 - 06.2019
Bachelor of Arts - Psychology
Texas Tech University
Associate of Arts - General Studies
South Plains College