Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Desi Jones

Desi Jones

Atlanta,GA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bahama Breeze. Proven ability to enhance guest experiences through effective communication and suggestive selling, resulting in increased customer satisfaction and repeat business. Expertise in cash handling and team collaboration ensures seamless operations in high-volume environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Bahama Breeze
02.2020 - Current
  • Provided exceptional customer service by attentively responding to guest inquiries and requests.
  • Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for patrons.
  • Assisted in food and beverage service, delivering orders accurately and efficiently to enhance guest experience.
  • Collaborated with team members to ensure timely execution of service during high-volume periods.
  • Learned menu items thoroughly to offer informed recommendations and answer customer questions effectively.
  • Supported cash handling procedures, accurately processing transactions at point-of-sale systems.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Manager

Area 331
04.2019 - 12.2020
  • Managed sales team to achieve quarterly targets and enhance overall performance.
  • Developed and implemented training programs for new sales representatives.
  • Analyzed market trends to identify opportunities for growth and expansion.
  • Established strong relationships with key clients to foster loyalty and repeat business.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Server

Ruby Tuesday
04.2018 - 09.2019
  • Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment while maintaining quality service.
  • Engaged with guests to gather feedback, contributing to continuous improvement of service delivery standards.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Stars and Strikes
07.2016 - 12.2017
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Education

Loganville High School
Loganville
07.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Allergy awareness
  • Tableside etiquette

Certification

Alcohol Pouring License

Timeline

Server

Bahama Breeze
02.2020 - Current

Sales Manager

Area 331
04.2019 - 12.2020

Server

Ruby Tuesday
04.2018 - 09.2019

Server

Stars and Strikes
07.2016 - 12.2017

Loganville High School

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