Summary
Overview
Work History
Education
Skills
Timeline
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Desi Roberts

Austin,TX

Summary

Dynamic and results-oriented professional with extensive experience in retail management and sales, notably at RentWay Inc. Excelled in customer engagement and problem-solving, driving sales growth through strategic merchandising and strong team leadership. Skilled in cash handling and inventory management, with a proven track record of enhancing customer satisfaction and loyalty.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

21
21
years of professional experience

Work History

Retail Specialist

At Home
09.2022 - 10.2022
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Retail Sales Associate

My Melrose
09.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Assistant Store Manager

RentWay Inc.
08.2001 - 04.2003
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

Stephen F. Austin High School
Austin, TX
05-1995

Skills

  • Customer service
  • Customer engagement
  • Relationship building
  • Inventory counts
  • Sales
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Adaptable and flexible
  • Cash handling
  • Flexible hours
  • Cash register operation
  • Store opening and closing
  • Self motivation

Timeline

Retail Specialist

At Home
09.2022 - 10.2022

Retail Sales Associate

My Melrose
09.2021 - 12.2021

Assistant Store Manager

RentWay Inc.
08.2001 - 04.2003

High School Diploma -

Stephen F. Austin High School

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Desi Roberts