Desiarrea Grier-Williams
Philadelphia,PA
Summary
Talented customer service/administrative pioneer and team leader offering 12 years of success in professional environments. Strategic thinker with administrative proficiency. Offers proven ability to build effective teams and solving any task. Committed to identifying and leveraging opportunities for growth.
Overview
13
13
years of professional experience
Work History
Unit Secretary, Urology & Colorectal Surgery
Hospital Of The University Of Pennsylvania
09.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
Dietary Aide
AVI Foodsystems Inc.
08.2014 - 09.2022
- Served specific meals to patients with special dietary needs.
- Assisted co-workers with meal prep for 100 daily meals, following strict sanitation and food handling guidelines
- Assessed clients' overall physical health with body composition scale measurements.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
Cashier Supervisor
EDENS Inc. (Subcontractor for SEPTA)
09.2011 - 02.2013
- Demonstrated exceptional customer service to both internal and external customers.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Replenished inventory with focus on addressing customer needs.
Education
High School Diploma -
City Center Academy
Philadelphia, PA5 2008
Associate Degree In Nursing - Allied Health Science For Nursing
Harcum College
Bryn Mawr, PASkills
- Sanitization
- First-aid
- Medication regimens
- Organization
- Process improvement
- Relationship development
- Operational improvement
- Team management
- Team building
- Insurance billing
- Security systems
- Customer service
- Administrative support
- Invoice generation
- Communications
- First Aid/CPR
- Problem resolution
- MS Office
- Supervision
- Reliable and dependable
Timeline
Unit Secretary, Urology & Colorectal Surgery
Hospital Of The University Of Pennsylvania
09.2022 - Current
Dietary Aide
AVI Foodsystems Inc.
08.2014 - 09.2022
Cashier Supervisor
EDENS Inc. (Subcontractor for SEPTA)
09.2011 - 02.2013
High School Diploma -
City Center Academy
Associate Degree In Nursing - Allied Health Science For Nursing
Harcum College